Position Summary: Ensure operational continuity of internal systems and optimize user experience through support, diagnosis, and improvements. Key Highlights: 1. First- and second-level technical support to internal users 2. Participation in continuous improvement projects and technological deployment 3. Professional development in a global environment **Systems Support Specialist** --------------------------------------- ### **Purpose of the Position** Ensure operational continuity of the company’s internal systems by addressing, diagnosing, and resolving technical incidents, as well as implementing improvements that optimize user experience and technological process efficiency at HQ. ### **Key Responsibilities** * Provide first- and second-level technical support to internal users (on-site and remote). * Diagnose and resolve incidents related to hardware, software, networks, and corporate systems. * Manage tickets via service desk tools, ensuring response and resolution times (SLAs). * Install, configure, and maintain computing equipment, printers, and peripheral devices. * Administer user access, permissions, and accounts across various internal systems. * Escalate critical incidents to specialized teams when necessary. * Document solutions, procedures, and best practices. * Participate in continuous improvement projects and deployment of new technological tools. * Monitor external support providers where applicable. ### **Requirements** * Bachelor’s degree in Systems, Information Technology, Computer Engineering, or related field. * Salary regime registered under your RFC * Excellent personal presentation * 2–4 years of experience in technical support or help desk. * Experience in corporate environments (preferred). **Technical Knowledge:** * Operating systems (Windows, macOS). * Basic networking (TCP/IP, VPN, connectivity). * Ticket management tools (ServiceNow, Zendesk, or similar). * Active Directory and user administration. * Hardware and software maintenance. * Office 365 suite\. * Knowledge of logistics systems or ERPs. * Intermediate English (technical reading primarily). ### **We Offer** * Gross monthly salary of $15,000 * Productivity bonus of 15% of base salary * Gift vouchers amounting to 10% of base salary * Life insurance * Statutory benefits and above-statutory benefits * Professional development within a global environment * Exposure to regional and transnational projects (Latin America and China) * Dynamic, results-oriented culture