Support and Resolution Analyst for Sales

Description

Position Summary: This position provides a personalized customer service experience for UPS Preferred accounts, analyzing and resolving problems, tracking inquiries, and claims. Key Highlights: 1. Provides a personalized customer service experience. 2. Analyzes and resolves issues for Preferred accounts. 3. Maintains ownership of customer situations until resolution. **Before applying for a position, select your preferred language from the options available in the top right corner of this page.** Explore your next opportunity with a Fortune Global 500® company. Envision innovative possibilities, enjoy our enriching culture, and work with talented teams that help you become better every day. We know what it takes to take UPS into tomorrow: people with an extraordinary combination of skill and passion. If you possess the qualities and drive to lead teams, positions are ready to cultivate your skills and take you to the next level. **Job Description:** **Job Summary** This position provides a one\-to\-one customer service experience for UPS Preferred accounts. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow\-ups and making outbound calls. **Responsibilities:** * Builds and maintains relationships with related internal functions (i.e., Billing, Delivery Information and Operations). * Analyzes and resolves Preferred account issues. **Qualifications:** * High school diploma, GED, or International equivalent * Strong oral and written communication skills * Strong problem solving skills * Previous customer service experience \- Preferred **Employee Type:** Permanent UPS is committed to providing a workplace free from discrimination, harassment, and retaliation.