Job Summary: We are seeking an operational, structured, and solution-oriented profile to ensure that all company areas function as an integrated system, with cross-functional impact. Key Highlights: 1. High-impact cross-functional role with direct contact with General Management. 2. Real opportunity for strategic growth. 3. Focused on process design and operational improvement. **Operations Excellence** **(Operations Excellence / Business Operations)** **Location:** On-site / Hybrid **Type:** Full-time **Reports to:** General Management **Department:** Operations / Cross-functional Administration **About the Role** We seek a **highly operational, structured, and solution-oriented individual**, responsible for ensuring that all company areas function as an integrated system. This position is **cross-functional**, with direct impact on **sales, logistics, finance, production, and warehousing**, combining **process design, report generation, follow-up, and direct execution when operations demand it**. **Job Objective** Guarantee reliable and measurable execution of the company’s entire operation, ensuring: * Correct flow from sales → operations → invoicing → collections → logistics * Clear and timely information for decision-making * Compliance with timelines, pricing, quantities, and commitments to customers **Key Responsibilities1. Operational Reporting and Control (Cross-functional)** * Design and implement **standardized weekly reports** for: * Invoicing * Collections * Purchasing * Warehousing / Inventory * Accounting * Production and Quality * **Sales** * **Logistics / Distribution** * Define clear and actionable KPIs (not decorative reports). * Ensure timely delivery and consistency of information. * Analyze deviations and follow up until resolution. **2. Sales – Order, Discipline, and Visibility** *(Not a commercial role; rather, a structural and control role)* * Structure sales reports: * Orders received vs. fulfilled * Complete deliveries * Backorders / shortages * Cancellations and causes * Ensure sales operates with: * A clear schedule of visits * Follow-up with key customers * Up-to-date information for production and logistics * Identify misalignments between sales, inventory, and operational capacity. * Support in defining priorities when demand exceeds capacity. **3. Logistics and Distribution** * Design and maintain controls for: * Routes * Complete deliveries * In-store time * Incidents and rejections * Ensure logistics feeds reliable information to: * Invoicing * Sales * Collections * Identify operational inefficiencies (idle time, rework, errors). * Support organization and improvement of delivery flows when necessary. **4. Process Design and Improvement** * Map critical processes: * Sales → order → production → shipment → invoice → collections * Identify bottlenecks and failure points. * Propose and implement practical and executable improvements. * Document minimum required flows for stable operations. **5. Direct Operational Support (Hands-on)** When operations require it: * Support invoicing to meet closing deadlines. * Support inventory and consumption reconciliation. * Create temporary controls when systems are not functioning. * Support tracking of critical or urgent deliveries. Core principle: Solve today and systematize for tomorrow.**6. Follow-up, Discipline, and Accountability** * Follow up on commitments from each department. * Demand clear deadlines, responsible parties, and deliverables. * Escalate relevant deviations to General Management. * Avoid “gray zones” between departments. **7. Communication with Management** * Prepare a **weekly executive operations summary**. * Present risks, blockers, and priorities. * Propose concrete and measurable corrective actions. **Required ProfileExperience** * 4–6 years in operations, administration, logistics, operational finance, or consulting. * Experience working with **sales and logistics**, though not strictly as a pure commercial role. * Experience creating processes, controls, and reports from scratch. **Knowledge** * Intermediate–advanced Excel (mandatory). * ERP / administrative systems (desirable). * Inventory control, invoicing, operational and logistical flows. **Key Skills** * Exceptional organization and structure. * Analytical and execution capability. * Clear and firm communication. * High tolerance for operational pressure. * Total results orientation. **What This Role Is NOT** * Not a commercial role. * Not a passive administrative role. * Not theoretical consulting. * Not merely coordination. * Not a political role. **Success Indicators (First 90 Days)** * Weekly reports active across all departments. * Improved invoicing and collections closure. * Clear visibility of sales vs. capacity. * Improved inventory reliability. * Reduced logistics incidents. * Management with real operational control. **We Offer** * High-impact cross-functional role. * Direct contact with General Management. * Real opportunity for strategic growth. * Competitive salary based on experience + performance bonus. Type of position: Full-time Salary: $20,000.00 – $30,000.00 per month Workplace: On-site employment