Job Summary: We are seeking a NOC Technical Support specialist to monitor, diagnose, and escalate incidents, providing support and ensuring operational continuity of the technological infrastructure. Key Highlights: 1. Opportunities for professional growth and development 2. Continuous training 3. Collaborative and innovation-oriented environment At Inpro Telecom, we are looking for a **NOC Technical Support** specialist to join our team and provide monitoring, tracking, and technical support for our clients’ technological infrastructure. The ideal candidate will possess strong analytical skills, the ability to resolve problems in real time, and a firm commitment to service operational continuity. **Responsibilities** * Monitor the network, services (fixed and wireless), and platforms in real time using management and supervision tools. * Identify, diagnose, and escalate incidents according to priority levels. * Provide first-level technical support to internal and external users. * Log incidents, track progress, and close tickets in the designated tool. * Conduct basic failure analysis and generate reports on relevant events. * Escalate issues promptly to second- and third-level teams when required. * Ensure compliance with established SLAs. * Document procedures and technical updates. **Requirements** * Degree in Communications Engineering, Systems Engineering, Electronics Engineering, or related field. * Knowledge of networking, TCP/IP protocols, DNS, DHCP, VPN, etc. * Prior experience in NOC monitoring, help desk, or technical support (preferred). * Proficiency with monitoring tools (e.g., Nagios, Zabbix, SolarWinds, or similar). * Ability to work under pressure and solve problems effectively. * Availability to work rotating 12-hour shifts (24/7 schedule: four days on, three days off). * Strong communication skills and customer orientation. **Desired Skills** * Basic knowledge of Linux/Windows servers. * Intermediate Excel skills (pivot tables, dashboards, charts). * Organizational and time-management skills. * Proactivity and analytical thinking. **We Offer** * Opportunities for professional growth and development. * Continuous training. * Collaborative and innovation-oriented environment. * Statutory benefits. * Hybrid work arrangement (remote and on-site). Salary: $12,000.00 per month Benefits: * Option for indefinite-term contract * Remote work Work location: Hybrid remote work in 54050, Bosques de México, Méx.