Job Summary: We are seeking a Network Support Engineer L2 to provide specialized support for Enterprise, Wireless, and Security environments, ensuring operational continuity and excellence in customer experience. Key Highlights: 1. High-impact projects in enterprise infrastructure. 2. Career development and professional growth plan (including Cisco certifications). 3. Strong organizational culture, recognized as a Great Place to Work (GPTW). **Network Support Engineer L2** **Cisco Partner Company | Certified by Great Place to Work (GPTW)** At our organization, we not only implement world-class technology—we operate it, optimize it, and guarantee its continuity in highly critical enterprise environments. If you are a networking professional with Level 2 support experience and wish to grow within a company renowned for its culture, stability, and strategic projects—this opportunity is for you. Position: Network Support Engineer L2 Specialized Level 2 (L2) support for **Enterprise, Wireless, and Security** environments, ensuring operational continuity, SLA compliance, and excellence in customer experience. **Key Responsibilities:** * Monitoring, handling, and resolving incidents and service requests across **Enterprise, Wireless, and Security** platforms. * Advanced technical analysis and strategic escalation when applicable. * Documentation and updating of open reports to the NOC. * Support in developing processes, operational manuals, and guidelines to standardize the team’s activities. * Coordination and support for change control, patching, and update activities. * Ensuring adherence to SLAs committed to customers. * Escalation, tracking, and resolution of vendor cases (Cisco). **Ideal Technical Profile:** * Degree in Telecommunications Engineering, Electronics, Computer Systems, or related field. * Minimum 2–4 years of experience in network support (Level 2). * Solid knowledge of: * Routing & Switching (LAN/WAN) * Enterprise Wireless * Firewalls and security solutions * Advanced troubleshooting * Monitoring tools * Experience managing tickets, SLAs, and vendor escalations. * CCNA or CCNP certification preferred (valid). * Familiarity with ITIL frameworks (preferred). **Key Competencies:** * Analytical thinking and problem-solving orientation. * Clear communication with technical teams and customers. * Sense of urgency and results-driven mindset. * Ability to work under pressure in critical environments. **What We Offer:** * High-impact projects in enterprise infrastructure. * Career development and professional growth plan (including Cisco certifications). * Strong organizational culture, recognized as a Great Place to Work (GPTW). * Job stability and an excellent working environment. * Direct exposure to leading vendors and cutting-edge technologies. **Why Is This Role Strategic?** As a Network Support Engineer L2, you will be a key contributor to our clients’ operational continuity—actively participating in continuous process improvement and optimization of critical network and security platforms. Here, you won’t just resolve incidents. **You’ll be part of the team that ensures the digital operations of major organizations.** Apply now and take your networking career to the next level with a leading Cisco Partner. Employment Type: Full-time, Indefinite Term Salary: $14,498.82 – $28,631.34 per month Benefits: * Educational support * Salary increases * Discounts and preferential pricing * Major medical expense insurance * Life insurance * Complimentary uniforms * Grocery vouchers License/Certification: * CCNA (Mandatory) Work Location: Hybrid remote, 03650, Letrán Valle, CDMX