We provide support for the network infrastructure of large-scale projects (hotels, schools, complexes). From installation to Wi-Fi/Ethernet connectivity, we seek a proactive professional with solid networking foundations to begin their technical growth path. **Your Primary Role:** You will be the **first technical point of contact** and responsible for the health of our network infrastructure. Your mission is to diagnose, resolve, and escalate incidents, ensuring continuous operation of our clients’ wired and wireless networks. **Key Responsibilities:** * **Proactive Monitoring:** Continuously monitor infrastructure, identify alerts, and promptly apply initial solutions. * **Specialized Support:** Handle, document, and manage incident tickets (via phone and email) with high service quality. * **Network Diagnostics (Level 1):** Resolve connectivity issues by validating configurations for **VLAN, TCP/IP, and IPv4**. * **Configuration and Assistance:** Support and/or assist in the initial configuration of network devices (Access Points, basic switches) and troubleshoot Layer 1 and Layer 2 issues. * **Documentation and Escalation:** Prepare detailed reports and escalate complex incidents to the Level 2 team. **Essential Requirements:** * **Education:** Degree, certification, or advanced student in Network Engineering, Systems, Computer Science, or related field. * **Solid Technical Knowledge (Key Level 1):** * **Network Models:** Clear understanding of LAN and WLAN operation. * **Protocols:** Theoretical and practical mastery of **TCP/IP and IPv4**. * **Segmentation:** Knowledge of the concept and application of **VLANs**. * **Experience:** [0–1 year] in technical support, Help Desk, or NOC roles. * **Service Skills:** Excellent verbal and written communication skills, with strong customer service orientation and problem-solving ability. * **Language:** English optional but desirable Employment Type: Full-time Salary: $11,100.00 – $16,841.09 per month Work Location: On-site employment