Position Summary: We are seeking a Managed Services and IT Security Support Engineer to ensure the operation, monitoring, and support of managed services, guaranteeing SLA compliance and efficient handling of cybersecurity, network, WiFi, IP telephony, and infrastructure solution requirements. Key Highlights: 1. Professional development in infrastructure and managed services 2. Technological and specialized work environment At Comunícalo de México, we are looking for a **Managed Services and IT Security Support Engineer** to join our operations team. **Position Objective** Ensure the operation, monitoring, and support of IT managed services, guaranteeing SLA compliance as well as efficient handling of requirements related to cybersecurity, networks, WiFi, IP telephony, and infrastructure solutions. **Main Responsibilities** Solutions Architect Customer operation and support for security services (FW) Monitoring and analysis of infrastructure and security alerts. Resolution of L2 / L3 level incidents\. Support for cybersecurity, network, WiFi, and IP telephony solutions. Compliance with Service Level Agreements (SLA). **Requirements** Bachelor’s degree in Systems Engineering, Computer Science, or related field (degree required). 2 years of experience in infrastructure support or managed services. Knowledge of: Carrier-grade firewall platforms (at least one of Fortinet, WatchGuard, Palo Alto, etc.) TCP/IP networking VPN, Firewalls, Routing, and Switching IT Security WiFi Networks Structured cabling Linux administration Cloud resource management. **Competencies** Analytical thinking Planning and organization Technical leadership Problem solving Incident handling under pressure Results orientation Excellent customer communication **We Offer** Professional development in infrastructure and managed services Technological and specialized work environment Employment type: Full-time Salary: $18,000\.00 \- $22,000\.00 per month Benefits: * Option for indefinite-term contract Work location: On-site employment