Position Summary: We are seeking a Level 2 Support Technician to perform functionality testing, document solutions, and handle on-site service orders, ensuring compliance with service-level agreements. Key Highlights: 1. Join a team that integrates innovative technological services. 2. Opportunity to work on problem-solving and customer service. 3. Develop in an environment that fosters innovation and teamwork. We are a technology services integration company specializing in innovative solutions based on the latest information technologies. Our commitment is to contribute to the development and improvement of various sectors across industry and government. **We invite you to join our team!** Join the team as: **"Level 2 Support Technician"** **Mandatory Requirements:** * Completed technical degree (degree certificate required) / Bachelor’s degree (internship status acceptable) in Computer Systems, Informatics, Information Technologies, or related field. * Minimum one year of experience in preventive and corrective maintenance of computer equipment. * Solid knowledge in the field. * Familiarity with ticketing tools. * **Willingness and ability to travel to various locations across CDMX.** **Key Responsibilities:** * Perform functionality tests on hardware or software components exhibiting faults that may interrupt equipment operation, in order to issue the corresponding technical diagnosis. * Document solutions for requests and incidents, and compile evidence of service delivery. * Handle on-site service orders for requests or incidents registered at the service desk. * Ensure compliance with service-level agreements. * Request per diem allowances for ticket resolution. * Receive and inspect components supplied by logistics for ticket resolution. **Required Competencies:** * Teamwork. * Problem-solving. * Innovation. * Excellent customer service. * Effective communication. * Results-oriented. **We Offer:** * Gross monthly salary: $12,700 * Statutory and above-statutory benefits * Working hours: Monday to Friday, 9:00 am – 7:00 pm **If you meet the profile and are interested in this vacancy, please apply through this channel.** *In this organization, we foster a discrimination-free environment. Discrimination is defined as any distinction, exclusion, restriction, or preference—whether by action or omission, intentional or not—that is not objective, rational, or proportionate, and that has the purpose or effect of hindering, restricting, impeding, diminishing, or nullifying the recognition, enjoyment, or exercise of human rights and freedoms, when based on one or more of the following grounds: ethnic or national origin, skin color, culture, sex, gender, age, disabilities, social, economic, health or legal status, religion, physical appearance, genetic characteristics, migration status, pregnancy, language, opinions, sexual preferences, political identity or affiliation, marital status, family situation, family responsibilities, language, criminal record, or any other ground; discrimination also includes homophobia, misogyny, any manifestation of xenophobia, racial segregation, antisemitism, as well as racial discrimination and other related forms of intolerance. We promote equal opportunity, labor equality, and non-discrimination; therefore, we align with Section III of Article 1 of the Federal Law to Prevent and Eliminate Discrimination (LFPED) or any other condition protected under federal, state, or local laws. We seek to ensure equal employment opportunities throughout our recruitment, selection, hiring, training, and retention processes for all employees; consequently, any sexist bias or request for medical certificates confirming non-pregnancy or HIV status is strictly prohibited.*