Position Summary: We are seeking a Level 2 Operational Support Technician to maintain computer equipment and ensure adherence to service level agreements, responding to service orders and diagnosing faults. Key Highlights: 1. Maintain computer equipment with a focus on preventive and corrective measures. 2. Perform technical diagnostics and resolve hardware/software incidents. 3. Work collaboratively, innovate, and deliver excellent customer service. We are a technology services integration company specializing in innovative solutions built upon the latest information technologies. Our commitment is to contribute to the development and improvement of diverse sectors across industry and government. If you are passionate about preventive and corrective maintenance of computer equipment and related systems, **We have a place for you!** ### **Level 2 Operational Support Technician** **Mandatory Requirements:** * Completed technical degree; diploma required. / Bachelor’s degree (internship status acceptable) in Computer Systems, Informatics, Information Technologies, or related field. * Minimum one year of experience performing preventive and corrective maintenance on computer equipment. * Solid knowledge in the field. * Familiarity with ticketing tools. **Key Responsibilities:** * Respond on-site to service orders arising from requests or incidents logged at the service desk. * Conduct functionality tests on hardware or software components that may exhibit failures causing operational interruptions to equipment, in order to issue the corresponding technical diagnosis. * Ensure compliance with service level agreements. * Document resolutions for requests and incidents, and compile evidence of the support provided. **Required Competencies:** * Teamwork and collaboration. * Problem-solving. * Innovation. * Excellent customer service. * Effective communication. * Results-oriented. **We Offer:** * Gross monthly salary: $12,700 * Statutory benefits from day one. * 31 days of year-end bonus (aguinaldo). * Grocery vouchers (vales de despensa). * Paid special leave. * Work schedule: Monday to Friday, 9:00 am to 7:00 pm. ***Willingness to travel across various locations within CDMX is essential.*** **If you meet the profile and are interested in this vacancy, please apply through this channel.** *In this organization, we foster a discrimination-free environment. Discrimination is defined as any distinction, exclusion, restriction, or preference—whether by action or omission, intentional or not—that is not objective, rational, or proportionate, and that has the purpose or effect of impeding, restricting, hindering, diminishing, or nullifying the recognition, enjoyment, or exercise of human rights and freedoms when based on one or more of the following grounds: ethnic or national origin, skin color, culture, sex, gender, age, disabilities, social, economic, health or legal status, religion, physical appearance, genetic characteristics, migration status, pregnancy, language, opinions, sexual preferences, political identity or affiliation, marital status, family situation, family responsibilities, language, criminal record, or any other ground; Homophobia, misogyny, any manifestation of xenophobia, racial segregation, antisemitism, as well as racial discrimination and other related forms of intolerance shall also be considered discriminatory. We promote equal opportunity, equal employment, and non-discrimination; therefore, we align with Section III of Article 1 of the Federal Law to Prevent and Eliminate Discrimination (LFPED), or any other condition protected under federal, state, or local laws. We aim to provide equal employment opportunities throughout our recruitment, selection, hiring, training, and retention processes for all employees; thus, any sexist bias is strictly prohibited, as is the requirement of medical certificates confirming absence of pregnancy or HIV infection.*