Job Summary: We are seeking a Level 1 technical support specialist to provide end-user support and manage incidents within a corporate financial-sector environment. Key Highlights: 1. Technical support and incident management in the financial sector 2. Remote support for Windows 10/11 and Office 365 3. Support for corporate users, including VIPs **Job Objective** To serve as the first point of contact for end users, providing technical support and ensuring proper incident management within a corporate financial-sector environment. **Main Responsibilities** * Receiving and logging tickets in an ITSM tool (ServiceNow preferred). * Performing initial diagnosis of incidents and requests. * Providing remote support for Windows 10/11. * Supporting Office 365 (Outlook, Teams, OneDrive). * Providing basic network support (WiFi, VPN, shared resources). * Classifying and escalating to Level 2 when necessary. * Providing initial support to VIP users. * Documenting and tracking incidents to closure. **Required Profile** * 1 year of experience in technical support. * Basic–intermediate knowledge of ITSM / ServiceNow. * Experience supporting corporate users. * Basic knowledge of connectivity and VPN. * Service-oriented attitude and user-focused approach. * *Experience in the financial sector or banking is desirable.* **We Offer** * $16,000 MXN net monthly salary. * Statutory and above-statutory benefits. * Life insurance. * Major medical expense insurance. * Birthday bonus. * Profit-sharing. Employment Type: Full-time Salary: Up to $16,000.00 MXN per month Benefits: * Major medical expense insurance Application Question(s): * Have you used the ServiceNow platform? * Have you worked for institutions in the banking or financial sector? Work Location: On-site employment