Job Summary: Redinet is seeking a Junior Technical Support specialist to provide technical assistance to users, ensuring the proper functioning of equipment and systems. Key Highlights: 1. Technical assistance and equipment configuration 2. Hardware and software failure diagnosis 3. Preventive maintenance and software installation support **Redinet is seeking a Junior Technical Support specialist in Polanco 1 Secc \- Miguel Hidalgo, Ciudad de México** ---------------------------------------------------------------------------------------------- At Redinet, we are looking for a Junior Technical Support specialist focused on providing technical assistance to users, ensuring the proper functioning of equipment and systems within the company. **Responsibilities:** Provide in-person and remote technical assistance to users; support in installation and configuration of computing equipment; basic hardware and software failure diagnosis; preventive maintenance; software installation support; printer and device configuration; support ticket tracking; and assistance with general IT department activities. **Requirements:** * Education: Technical degree or incomplete/completed bachelor’s degree in systems, computer science, or related field * Experience: 6 months to 1 year in technical support (internship or social service experience accepted) * Basic knowledge of Windows operating systems * Basic proficiency in Microsoft Office suite * Basic knowledge of networks and printers * Service-oriented attitude, willingness to learn, and strong communication skills **Desirable:** * Basic knowledge of Active Directory * Experience with help desk tools **We Offer:** * Salary of $13,000 * Statutory benefits * Ongoing training * Growth opportunities **Desired education level:** Higher education \- currently pursuing **Desired experience level:** Mid-level **Departmental function:** Commercial / Sales **Industry:** IT Services and Consulting *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69cc15d92f0000380024d5e2\&source\=indeed