Job Summary: Responsible for managing events and incidents in the network infrastructure to ensure continuity and quality of customer services. Key Highlights: 1. Timely response to network events and incidents 2. Efficient operation of detection and monitoring tools 3. Initial diagnosis and reassignment of tickets for resolution **JOB MISSION** Respond to events and/or incidents arising in the company’s network infrastructure that affect services offered to customers, ensuring timely handling thereof. **REQUIREMENTS** * Bachelor’s degree / Engineering in Telecommunications, Electronics, or Computer Science * 1 year of experience in network operations * Basic knowledge of telecommunications and IP networks * Desired certifications: CCNA and ITIL **RESPONSIBILITIES** * Know and operate efficiently the available tools for detecting network events or incidents affecting services, studying and learning individually about each tool to support maintaining the service received by/with the customer * Detect and respond to events and/or incidents occurring in the network infrastructure that affect Megacable services, using monitoring tools applied per equipment type, to enable timely response before mass occurrence of the event/incident * Perform operational and maintenance routines using assigned proactive monitoring checklists to ensure infrastructure operation complies with established operational parameters * Monitor Maintenance Window execution processes using established validation criteria and rollback timeframes to ensure continuity of service received by/with the customer * Generate Event or Incident tickets for issues lacking implemented automation, utilizing the ticketing system for tracking and resolution of the event or incident * Conduct initial diagnosis to determine causes of Events or Incidents, leveraging information and evidence from monitoring and analysis tools available for each involved device, to enable prompt attention and resolution of the reported incident or event * Define priority levels for detected Events or Incidents using the existing Priority Assignment Policy to ensure correct SLA implementation * Reassign Event or Incident tickets to appropriate Resolution Groups via the ticketing system for resolution, based on the affected service Employment Type: Full-time Salary: Starting at $13,669.80 per month Benefits: * Employee discount * Life insurance * Grocery vouchers Application Question(s): * Do you have basic CCNA knowledge? * Have you worked with IP networks? Work Location: On-site employment