Job Summary: We are seeking a Junior NOC Engineer to join our team of specialists in enterprise communications, focused on network incident monitoring and management. Key Highlights: 1. Task prioritization in 24×7 environments and response to critical alerts. 2. Monitoring of monitoring systems and analysis of service trends. 3. Documentation of findings and proposals for monitoring improvement. At **RT4 Mexico**, we are a team of engineers, consultants, and specialists with extensive experience in the enterprise communications sector. Our commitment is to deliver the best solutions and meet the expectations of our clients—and today, we are looking for your talent as: **JUNIOR NOC ENGINEER** **Requirements:** * Education: Engineering or Bachelor’s degree in Computer Systems, Telecommunications, Computer Science, or related field; recent graduate. * Age: 25 years or older * Gender: Unrestricted **Schedule Availability** **Requirements:** · Task prioritization in 24×7 environments and efficient response to critical alerts. Monitor monitoring systems (Zabbix, Nagios, PRTG, etc.) to detect service degradations and network incidents. · First-line handling of connectivity issues, latency problems, and service outages. · Detect, log, and classify network incidents. · Incident Management · Analyze trends in CPU usage, memory, I/O, network latency, and service consumption for capacity forecasting. · Generate periodic system health reports. · Document findings, lessons learned, and propose monitoring improvements. **Knowledge Requirements:** · Networking · Operating Systems (Linux, Windows) **We Offer:** · Competitive salary commensurate with experience. · Statutory benefits · Hybrid work model (remote work) **Position Type:** Shift Rotation Employment Type: Full-time Salary: $15,000.00 per month Benefits: * Option for indefinite-term contract * Major medical expense insurance * Life insurance * Company-provided mobile phone Work Location: Hybrid remote work in 11520, Granada, CDMX