Job Summary: We are seeking a Junior Data Center Engineer to administer Active Directory, manage users, and provide technical support for infrastructure and platforms. Key Responsibilities: 1. Active Directory administration and technological infrastructure support 2. Incident and support ticket handling and tracking 3. Network and system problem diagnosis and resolution Location: Insurgentes Avenue, Nonoalco Tlatelolco neighborhood, CDMX Work Mode: On-site Schedule: Monday to Friday, 09:00–19:00 hrs Job Description We are looking for a Junior Data Center Engineer with experience in Active Directory administration and technological infrastructure support. The candidate will be responsible for handling incidents, managing user accounts, and providing technical support related to corporate network services and platforms. Responsibilities * User and device administration in Active Directory. * Management of user account creation, deactivation, and modification. * Configuration and administration of services and accounts. * Incident and support ticket handling and tracking. * Network and system problem diagnosis and resolution. * Troubleshooting of technological infrastructure failures. * End-user support and interaction. * Escalation of incidents to second-level support or vendor when necessary. * Backup and documentation of configurations. * Event tracking and logging in logs. Requirements * Bachelor’s degree or Engineering degree in Computer Systems, Computer Science, Information Technology, or related field. * 2 years of experience in technical support or systems administration. * Experience with Active Directory (mandatory). * Knowledge of account administration, domain management, and user administration. * Experience in failure diagnosis and troubleshooting. * Basic/intermediate networking knowledge. * Experience in support ticket management. Employment Type: Full-time Salary: $12,057.63 – $16,000.00 per month Benefits: * Life insurance Workplace: On-site employment