Job Summary: We are seeking a proactive, results-oriented Customer Success professional to manage, retain, and expand our customer portfolio by addressing client needs using Odoo applications. Key Highlights: 1. Dynamic work solving customer needs across diverse industries 2. Opportunity to grow personally and professionally in a fast-paced environment 3. We encourage autonomy, initiative, and proposals for new ideas The Customer Success team is responsible for managing, retaining, and expanding the customer portfolio in Mexico across various industries. You will have the opportunity to engage in dynamic work—addressing emerging needs for each type of client—and helping businesses solve their challenges through Odoo application integration. *“We work with customers to ensure the success of their business through optimal software usage. We serve as guides, attending to both product and service needs to ensure customer growth” — Customer Success Team Lead.* We expect candidates to be proactive and possess a results-driven mindset. Strong self-management, organizational, and planning skills are essential. This position is 40% remote and 60% onsite at our office in Polanco, Mexico City. **Requirements:** * **Completed Bachelor’s degree or higher** * Knowledge of supply chain and organizational workflows * Passion for software and technology products * 1–2 years of experience in sales or post-sales service * Proficiency in G-Suite applications preferred * Excellent communication skills * Intermediate English * Problem-solving ability **Responsibilities:** * Post-sales service. * Build and maintain long-term, trust-based relationships with active Odoo users. * Maintain the customer portfolio through renewals and upsells. * Analyze customers’ business operations and provide solutions enabling them to fully leverage the tool’s potential. * Design and execute customer retention strategies. **Values:** **As a company undergoing constant growth, we want you to feel comfortable creating, learning, and making decisions about your work—so you can grow both personally and professionally.** * Ability to work in a startup with a fast-paced environment. * Practical mindset. * Open-mindedness and quick adaptability to change. * Self-reliance. * Proactivity and willingness to take initiative. * Fast learning and proposal of new ideas. * Approachability, honesty, and enjoyment of teamwork. **Compensation and Benefits** * Competitive base salary plus commissions. * Major Medical Expense Insurance. * Flexible working hours. * Remote work option. * Paid vacation days and holidays. * Sick leave days. * 30-day Christmas bonus + all other statutory benefits. * Snacks, fruit, and coffee provided. * Total Pass. * Training and personal development opportunities. * Grow in a pleasant work environment alongside a passionate team! Employment Type: Full-time Salary: $18,000.00 – $20,000.00 per month Benefits: * Free beverages * Maternity leave exceeding statutory requirements * Paternity leave exceeding statutory requirements * Medical expense insurance * Major medical expense insurance * Additional vacation days or paid leave Application Question(s): * What is your salary expectation? Education: * Completed Bachelor’s degree (Mandatory) Language: * Is your English level intermediate or advanced? (Mandatory) Work Location: Onsite employment