IT Technical Support **Location:** Col. Juárez, CDMX (near Insurgentes Metro Station) **Salary:** $15,000 to $18,000 MXN monthly (based on experience) **Job Type:** Full-time \| On-site Job Description We are seeking a committed, proactive, and technology-passionate **IT Technical Support** professional who wishes to join a growing company with a dynamic environment of continuous learning. The position will be responsible for providing comprehensive technical support to users, ensuring the proper functioning of technological infrastructure, equipment, and systems. Key Responsibilities * Provide technical support for **hardware and software** (PCs, laptops, and mobile devices). * Configure, manage, and maintain **networks** (switches, routers, and access control). * Manage and monitor **CCTV systems and biometric access controls**. * Install, configure, and maintain **software** on computing equipment and mobile devices. * Monitor and manage **antivirus** solutions to ensure information security and protection. * Address, advise on, and follow up on users’ technical incidents. * Use **remote control tools** for remote support. * Manage **IT inventories** (equipment, licenses, and accessories). * Perform **data backup and recovery**. Requirements **Education:** * Technical degree in Computer Science, Systems, or Information Technologies. **Experience:** * Minimum **3 years of experience** in a similar role. **Technical Knowledge:** * **Windows and Linux** operating systems. * Networking and **information security**. * **Microsoft Office** suite. * End-user support and incident resolution. **Skills and Competencies:** * Effective communication and empathetic user interaction. * Ability to work under pressure. * Teamwork. * Sense of urgency and problem-solving orientation. We Offer * **Statutory benefits**. * **Major Medical Expense Insurance**. * **Life Insurance**. * Employee discounts and preferential pricing. * **Gym service**. * Opportunity for an **indefinite-term contract**. * Job stability and professional development. Application If you meet the profile and wish to join a growing company, **apply through this channel** and become part of our IT team. Job Type: Full-time Salary: $15,000.00 \- $18,000.00 per month Benefits: * Employee discount * Major medical expense insurance Experience: * IT-related activities: 3 years (Preferred) Work Location: On-site employment