Position Summary: We are seeking an Information Technology Engineer with experience in the operation and support of technological infrastructures, focused on resolving incidents and improving processes. Key Highlights: 1. Technical infrastructure support focused on AI and automation. 2. Technical incident resolution and continuous process improvement. 3. Collaborative work with specialized teams in a dynamic environment. We develop strategic projects tailored to each client, integrating innovative solutions powered by artificial intelligence to automate processes, optimize printing services, and enhance intelligent data capture, recognition, and authentication—all backed by top-tier customer service designed to efficiently and excellently address any requirement. An Information Technology Engineer with solid foundational knowledge in networking and cybersecurity concepts, oriented toward general technological infrastructure operation and support. Must have experience in operating system administration and support; basic server knowledge is desirable. Must have experience or familiarity with Managed Print Services (MPS), as well as customer service—including device configuration, print queues, policies, and monitoring. Must possess the ability to diagnose and resolve technical incidents, with an emphasis on operational continuity and process improvement. **Technical Knowledge** * Networking fundamentals (TCP/IP, DNS, DHCP, basic VLANs) * Cybersecurity principles (access management, basic hardening, best practices) * Administration and support of: * Windows (client and basic server concepts) * iOS * Linux (desirable) * Basic endpoint management and user support * Managed print concepts (drivers, queues, secure release, monitoring) **Skills** * Analytical thinking and problem-solving * User-focused attention and effective communication * Technical documentation * Teamwork and service orientation * Organization and priority management Personal Profile A proactive professional with a continuous learning mindset, committed to security and service quality, capable of adapting to dynamic environments and collaborating with multidisciplinary teams. **What We Offer?** * Statutory benefits * Savings fund * 30 days’ year-end bonus * Life and personal accident insurance * Collaborative work with specialized teams. * Work location: Interlomas, Huixquilucan. * Working schedule: Monday to Friday, occasional Saturdays If interested, please submit your CV through this channel. Employment Type: Full-time Salary: $12,000.00 per month Benefits: * Savings fund * Option for indefinite-term contract * Discounted cafeteria service Workplace: On-site employment