Job Summary: We are seeking a proactive IT Assistant to provide on-site technical support, configure equipment and security cameras, and manage incidents. Key Highlights: 1. On-site technical support and resolution of hardware and software incidents. 2. Configuration of security cameras and shipping equipment. 3. Ticket management and preventive/corrective maintenance of equipment. At Grupo Veloci, we are looking for your talent as an **IT Assistant**. **Work Modality:** 100% On-site **General Job Description** We are seeking a proactive **IT Assistant** with practical skills to join our team. The candidate will be responsible for providing first-level technical support to internal users, as well as **configuring equipment and security cameras** prior to their shipment and final installation on-site. This role is 100% on-site, so direct interaction with hardware and on-location problem resolution will be essential. Support is managed through a ticketing platform. **Main Responsibilities:** Provide **on-site technical support** to users, resolving hardware and software incidents. **Configure security cameras** (IP, analog, etc.) according to customer requirements prior to shipment and final installation. *(Note: Physical installation at external sites is not included)*. Diagnose and repair equipment failures. Manage and track support tickets via the internal platform. Perform preventive and corrective maintenance of office equipment. Assist in hardware and consumables inventory management. Collaborate in the installation and configuration of corporate software and operating systems. **✅ Mandatory Requirements:** **Minimum 6 months of experience** in similar roles such as technical support, help desk, or general services with an IT focus. Knowledge of **security camera configuration** (common brands, connection types, basic IP addressing, etc.). Knowledge of PC hardware diagnosis and repair. Proficiency with Windows operating systems (installation, configuration, and troubleshooting). Service-oriented attitude, proactivity, and responsibility in ticket management. **✨ Preferred (Non-exclusive):** * Basic networking knowledge (TCP/IP, DNS, DHCP, basic switch/router configuration). * Basic server administration knowledge (Windows Server). * Completed technical studies in Computer Science, Information Systems, or related fields. * Experience with ticketing platforms. **Compensation:** Base salary: $12,000 monthly gross Statutory benefits Food vouchers Savings fund (optional) Company-provided transportation **Working Hours:** Monday to Friday, 8:00 AM to 6:00 PM. **Work Location:** On-site. Tlajomulco de Zúñiga, Santa Cruz de las Flores (preference for candidates residing near this area or without commuting constraints).