Job Summary: We are seeking a Senior IT Analyst to provide advanced and strategic technical support to internal clients and administrative departments, managing complex requests while maintaining a high level of professionalism. Key Highlights: 1. Advanced technical support in hardware, software, networks, and corporate systems. 2. Strategic collaboration with departments such as pricing, operations, and administration. 3. Resolution of complex incidents and proposal of effective solutions. **BACK OFFICE DE CHIHUAHUA is seeking an IT Analyst at Parque Santa Ana – Mérida, Yucatán** ------------------------------------------------------------------------------------ Job Summary We are looking for a Senior IT Analyst with excellent technical judgment, assertive communication skills, and the ability to work under pressure, providing support to internal clients and administrative departments. This role requires professionalism, emotional stability, and analytical skills to handle complex requests related to hardware, systems, and internal processes. Key Responsibilities Resolve advanced incidents related to hardware, software, networks, and corporate systems. Maintain clear, professional, and assertive communication with internal clients and administrative departments. Manage complex requests with sound judgment and proper prioritization. Identify root causes and propose effective solutions. Document procedures, solutions, and best practices. Collaborate with departments such as pricing, operations, and administration. Maintain composure and professionalism under pressure. Use intermediate English for technical documentation and basic communication. Required Interpersonal Skills Assertive communication Stress management and emotional stability Strong professional judgment Analytical thinking Resilience and self-confidence Internal client focus Essential Requirements 2 years of experience in advanced technical support or IT analysis. Solid knowledge of hardware, operating systems, networks, and troubleshooting. Experience handling complex requests from internal departments. Ability to work under pressure while maintaining professionalism. Intermediate English proficiency. Availability to work onsite in Mérida or Chihuahua. Desirable Experience with ITSM (ServiceNow, Jira Service Management). Certifications: ITIL, CompTIA A+, Network+. Experience working with administrative departments or pricing teams. Key Competencies Professionalism Self-management Customer service Adaptability Collaborative work Critical thinking **Desired Education Level:** Bachelor’s degree – in progress **Desired Experience Level:** Mid-level **Departmental Function:** Commercial / Sales **Industry:** Human Resources **Skills:** * Experience with ITSM * Administrative departments * Intermediate English. *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=69a8552d66000031003324cf&source=indeed