Job Summary: Provide first-level technical support to users, ensuring the proper operation of equipment, systems, and applications, and efficient handling of incidents. Key Points: 1. First-level technical support to users 2. Diagnosis and resolution of hardware and software issues 3. User management and incident documentation Description and Details of Responsibilities **Job Objective** Provide first-level technical support to users, ensuring the proper operation of the company’s equipment, systems, and applications, as well as timely and efficient handling of technological incidents. **Responsibilities** * Receive and follow up on technical support tickets (in-person, phone, or remote). * Diagnose and resolve hardware, software, and connectivity issues. * Provide support for computers, printers, peripherals, and mobile devices. * Install, configure, and update operating systems and applications. * Manage user onboarding, offboarding, and modifications in systems and email accounts. * Document incidents, solutions, and procedures in the ticketing system. * Escalate incidents to higher support levels when necessary. * Provide basic network support (connectivity, cabling, VPN, Wi\-Fi). * Assist with IT asset inventory and equipment control. * Comply with information security policies and IT best practices. Experience and Requirements **Requirements** * Bachelor’s degree or technical diploma in **Computer Systems, Computer Science, Information Technology**, or related field. * Minimum of **1 to 3 years** of experience in technical support or help desk roles. * Knowledge of: * Windows and/or macOS operating systems. * Microsoft Office / Microsoft 365\. * End-user support. * Ticketing tools (ServiceNow, Jira, Freshdesk, Zendesk, or similar). * Basic networking. * Prior experience in corporate or industrial environments is desirable. Benefits * Benefits in accordance with the Federal Labor Law (LFT) **Number of Vacancies** 1 **Department** IT/Systems/Programming/Software **Employment Type** Permanent **Work Modality** On-site **Shift** Day **Work Schedule** Full-time **Working Hours*** Full-time **Education** Professional degree **English** Spoken: Intermediate, Written: Intermediate **Willingness to Travel** No