Position Summary: We are seeking a professional for telephone-based management and recovery of overdue portfolios in the banking sector, with a focus on negotiation and service orientation. Key Highlights: 1. Management of collection for overdue and written-off portfolios 2. Handling objections to reach payment agreements 3. Collaborative work environment focused on continuous improvement We are a leading Multiple Banking Institution in the Mexican market **Academic Qualifications:** Bachelor’s degree in Administration, Law, CPA, or related fields. **Work Experience (years, area, type of projects):** * In banking and/or credit recovery sectors * Performing administrative functions focused on collections and/or portfolio management. * Management of collection for overdue and written-off portfolios **Technical Knowledge or Specific Tools:** * Familiarity with Mc Collect system * Familiarity with CCC system * Basic computer operation skills **Desired Languages or Certifications:** Basic technical English **Additional Details:** * Work Modality\- Remote work (3 to 4 days on-site) **Functions or Responsibilities:** * Telephone-based management of assigned credits. * Establishing effective contact with debtors who have outstanding balances. * Assisting debtors by offering various authorized repayment schemes. * Drafting payment agreements with debtors. * Identifying potential clients who comply with their contractual payment obligations. * Tracing debtors who cannot be located. * Portfolio administration for managing all assigned accounts. * Handling objections to reach payment agreements. **Job Competencies** ------------------------ * Problem Analysis and Resolution * Planning and Organization * Teamwork * Results Orientation * Negotiation * Self-Management * Service Orientation. **We Offer** ------------- * **Salary:** Competitive * **Statutory Benefits:** Effective from Day 1 * **Attractive Commission Scheme** * **Work Environment:** Collaborative and focused on continuous improvement.