### **Purpose of the Role** * Design the **omnichannel architecture** in GENESYS Cloud CX. * Configure IVRs, voice flows, messaging, and conversational bots. * Implement **intelligent routing** by intent, priority, and context. * Integrate GENESYS with HubSpot, RPAs, and other systems via APIs and webhooks. * Create automated contact, lead reassignment, and lead reactivation journeys. * Define escalation rules between bots and human agents. * Optimize customer experience and service performance metrics. ### **What We’re Looking for in You** * **Advanced** experience with GENESYS Cloud CX. * Proficiency in Architect, Omnichannel Routing, and automated flows. * Experience integrating platforms via API / Webhooks / Event Streams. * Background in hybrid support models (bot + human). * Ability to design solutions—not just configure them. ### **What We Offer:** * Competitive salary. * Statutory benefits. * Subsidized cafeteria service. * Culture of innovation and continuous professional development.