Job Summary: We are seeking First Contact Agents with a service-oriented vocation, empathy, and emotional resilience to support grieving families and assist in the operation of funeral services, including handling and transportation of deceased individuals. Key Highlights: 1. Empathetic role supporting families during sensitive moments 2. Paid training in funeral services and operational protocols 3. Positive work environment based on respect and collaboration First Contact Agent Funeraria Grupo Castell Ignacio Comonfort 7, Atizapan Centro, 52900 Atizapan de Zaragoza, Méx., Mexico At Funeraria Grupo Castell, we seek First Contact Agents with a service-oriented vocation, empathy, and emotional resilience to accompany families experiencing the loss of a loved one and to support the proper operation of funeral services. This position involves direct interaction in sensitive situations involving deceased individuals, including operational support as required by the service. ⸻ What will be your mission? To serve as the first point of contact for families requesting funeral services, providing humane, respectful, and professional assistance, as well as supporting basic service operations—including handling and transportation of deceased individuals when necessary. ⸻ Main Responsibilities: * Answer calls and messages related to deaths and funeral services. * Provide clear and timely information about the funeral home’s services. * Guide and emotionally support families during delicate moments. * Route each case to the appropriate department. * Record basic data in the system and conduct initial follow-up. * Assist in loading, transporting, and handling deceased individuals, adhering to protocols of respect, hygiene, and safety. * Collaborate with the operational team during services. ⸻ What are we looking for in you? * Experience in customer service, call centers, reception, or sales (preferred). * High levels of empathy, respect, and emotional maturity. * Ability to professionally interact with deceased individuals. * Good physical condition for assistance in loading and transportation. * Excellent communication skills and emotional control. * Completed or incomplete high school diploma. * Availability for rotating shifts. ⸻ What do we offer? * Base salary: $10,000 monthly * Performance bonuses * Statutory benefits * Job stability * Paid training in funeral services and operational protocols * Team support and guidance * Positive work environment based on respect and collaboration ⸻ Schedules: * Rotating shifts (details explained during interview) ⸻ Work Areas: * Revolución * Satélite ⸻ If you are an empathetic, responsible individual with the strength to support others during difficult times, this job is for you. Employment Type: Full-time Salary: $10,000.00 per month Benefits: * Educational support * Savings fund * Life insurance * Grocery vouchers Work Location: On-site employment