Job Summary: We are seeking a Field Technical Support professional to provide direct user assistance, resolve hardware and software incidents, and ensure the proper operation of equipment. Key Highlights: 1. On-site technical support for end users 2. Diagnosis and resolution of hardware, software, and network failures 3. Preventive and corrective maintenance of equipment **Net Solutions is looking for Field Technical Support professionals in Monterrey – Guadalupe, Nuevo León** --------------------------------------------------------------------------------------- We are seeking a **Field Technical Support** professional to provide direct user assistance, resolve hardware and software incidents, and ensure the proper operation of the company’s equipment and systems. * Responsibilities * Provide on-site technical support to end users. * Diagnose and resolve hardware, software, and network failures. * Install, configure, and maintain computer equipment, printers, and peripherals. * Provide support for operating systems (Windows / macOS, as applicable). * Handle and follow up on support tickets. * Perform preventive and corrective maintenance of equipment. * Document incidents and solutions applied. * Requirements * Technical degree or bachelor’s degree in Systems, Computer Science, or related field (in progress or completed). * Minimum 6 months of experience in technical support. * Basic networking knowledge (cabling, IP). * Proficiency with support tools. * Willingness to travel. * Strong service attitude and effective communication skills with users. * Desired Skills * Problem-solving * Working under pressure * Organization and follow-up * Friendly interaction with users * Teamwork * We Offer * Fixed monthly salary of 12,000 pesos tax-free + travel allowances. * Statutory benefits from day one. * Ongoing training. **Desired Education Level:** Upper Secondary Education **Desired Experience Level:** Mid-Level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * Technical support * Hardware * Software *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=698df89e24000024000cd481&source=indeed*