Job Summary: We are seeking a proactive, results-oriented Customer Success professional to manage and expand our customer portfolio, resolve client needs, and ensure optimal use of the Odoo software. Key Highlights: 1. Dynamic work solving needs with diverse types of customers 2. Opportunity to create, learn, and make decisions for professional growth 3. Pleasant work environment with a passionate team and fast-paced rhythm The Customer Success team is responsible for managing, retaining, and expanding the customer portfolio across various industries in Mexico. You will have the opportunity to engage in dynamic work—addressing evolving needs of each customer type and helping businesses solve their challenges through integration of Odoo applications. *“We work with clients to ensure their business success through optimal software usage. We serve as guides, attending to both product and service needs to secure customer growth.” — Customer Success Team Lead* We expect candidates to be proactive and results-driven. Strong self-management, organizational, and planning skills are essential. This position is 40% remote and 60% onsite at our office in Polanco, Mexico City. **Requirements:** * **Completed Bachelor’s degree or higher** * Knowledge of supply chain and organizational workflows * Interest in software and technology products * 1–2 years of experience in sales or post-sales service * Proficiency in G Suite applications preferred * Excellent communication skills * Intermediate English * Problem-solving ability **Responsibilities:** * Post-sales service. * Build and maintain long-term trust-based relationships with active Odoo users. * Retain and grow the customer portfolio through renewals and upsells. * Analyze customers’ business operations and deliver solutions enabling them to fully leverage the tool’s potential. * Design and execute customer retention strategies. **Values:** **As a company experiencing constant growth, we want you to feel comfortable creating, learning, and making decisions about your work—so you can grow both personally and professionally.** * Ability to work in a startup with a fast-paced environment. * Practical mindset. * Open-mindedness and quick adaptability to change. * Self-reliance. * Proactivity and willingness to take initiative. * Fast learning and proposal of new ideas. * Accessibility, honesty, and genuine enjoyment of teamwork. **Compensation and Benefits** * Competitive base salary plus commissions. * Major Medical Expense Insurance. * Flexible working hours. * Remote work option. * Paid vacation days and public holidays. * Sick leave days. * 30-day Christmas bonus + all other statutory benefits. * Snacks, fruit, and coffee provided. * Total Pass. * Training and personal development opportunities. * Grow in a pleasant work environment alongside a passionate team! Employment Type: Full-time Salary: $18,000.00 – $20,000.00 per month Benefits: * Free beverages * Maternity leave exceeding statutory requirements * Paternity leave exceeding statutory requirements * Medical expense insurance * Major medical expense insurance * Additional vacation days or paid leave Application Question(s): * What is your salary expectation? Education: * Completed Bachelor’s degree (Mandatory) Language: * Is your English level intermediate or advanced? (Mandatory) Work Location: On-site employment