**About the Company** If you want to be part of the first incentives / loyalty and product marketing platform, always focused on solving problems for its key clients by providing the best possible service for 15 years. Currently serving over 150 clients across more than 15 industries who have trusted us and generated incredible experiences. **About the Opportunity** We are currently looking to strengthen our operations team with the next: **Customer Success & Ops Trainee.** The **Customer Success & Ops Trainee** will be responsible for key activities related to client support, platform adoption, and platform functionality, as well as ensuring clients use it effectively to guarantee the best possible experience throughout their journey with the company. **How will you achieve this?** Your responsibilities will include: * Assisting new users and clients in adopting the platform to ensure timely and rapid adoption. * Tracking technical tickets and incidents. * Proactively maintaining personalized communication, monitoring, and ongoing support with clients. * Maximizing the value clients derive from the contracted service by promoting feature usage. * Managing and following up on internal channels to ensure optimal teamwork. * Providing objective feedback to internal stakeholders and proposing operational improvements that create business opportunities. **You’re the person we’re looking for if you have…** * A Bachelor’s degree or Engineering degree in Communications, Business, Administration, Industrial Engineering, or related fields. * Up to **2 years’ experience** in: **customer service and account management.** * Experience using any CRM or Ticket Management System — ***a plus.*** * **Intermediate level** proficiency in Excel/Google Sheets. * **Experience** in preparing and analyzing reports. * An empathetic and positive attitude, with a genuine desire to help clients achieve their goals. * Exceptional communication skills. * Strong organizational and time-management skills. * Ability to connect with and persuade users to fulfill the objective or reason for which they opened their account. * Technical aptitude and ability to learn software programs. **What the company offers you** * Monthly starting salary commensurate with experience and knowledge. * Monthly bonus based on achievement of objectives. * **Biweekly** payments. * Working hours: Monday to Friday, 9:00 am to 6:00 pm | with a 1-hour lunch break. * Weekend rest. * **Statutory benefits from day one.** * IMSS coverage and 100% contributions. * 12 vacation days starting from the 1st year. * 25% vacation bonus. * 15-day Christmas bonus (Aguinaldo). * Work modality: Hybrid. * A unique and inclusive experience of the company’s culture. * Opportunity to work with multidisciplinary teams. * Long-term growth. **If you want to be a key piece of the digital platform transforming Mexico, this position is for you. We want to meet you! Apply now!** Job type: Full-time, Indefinite term Salary: $12,000.00 – $13,700.00 per month Benefits: * Option for an indefinite-term contract * Remote work * Additional vacation days or paid leave Application question(s): * This position has a hybrid modality in Mexico City – Anzures – Chapultepec. In which municipality/delegation do you live? * What is your highest completed level of education? * Just for reference, what is your Excel proficiency level? Have you previously prepared reports and/or analyzed information? * Are you currently employed? * What was your current/last salary? Work location: Hybrid remote work in Mexico City, CDMX