**About the Company** If you want to be part of the first incentives / loyalty and product marketing platform, always focused on solving problems for its key customers by providing them with the best possible service for the past 15 years. Currently serving over 150 clients across more than 15 industries who have trusted us and generated incredible experiences. **About the Opportunity** We are currently looking to strengthen our operations team with the next: **Customer Success & Ops Trainee.** The **Customer Success & Ops Trainee** will be responsible for key activities related to customer support, platform adoption, and platform functionality, as well as ensuring customers’ effective use of the platform to guarantee the best possible experience throughout their journey with the company. **How will you achieve this?** Your responsibilities will include: * Supporting new users and customers in adopting the platform to ensure timely and rapid adoption. * Tracking tickets and technical incidents. * Proactively maintaining personalized communication, monitoring, and accompaniment with clients. * Maximizing the value customers derive from the contracted service by driving usage of platform features. * Managing and following up on internal channels to ensure optimal teamwork. * Delivering objective feedback to internal stakeholders and proposing operational improvements that create business opportunities. **You’re the person we’re looking for if you have…** * A Bachelor’s degree or Engineering degree in Communications, Business, Administration, Industrial Engineering, or related fields. * Up to **2 years’ experience** in: **customer service and account management.** * Experience using a CRM or Ticket Management System — ***a plus.*** * **Intermediate level** proficiency in Excel/Google Sheets. * **Experience** in preparing and analyzing reports. * An empathetic and positive attitude, with a genuine desire to help customers achieve their goals. * Exceptional communication skills. * Strong organizational and time-management skills. * Ability to connect with and persuade users, aiming to fulfill the objective or reason for which they opened their account. * Technical aptitude and ability to learn software programs. **What the company offers you** * Starting monthly salary commensurate with experience and knowledge. * Monthly bonus based on achievement of objectives. * **Bi-weekly** payments. * Working hours: Monday to Friday, 9:00 am to 6:00 pm | with a 1-hour lunch break. * Weekend rest. * **Statutory benefits from day one** * IMSS coverage and 100% contributions. * 12 vacation days starting from the 1st year. * 25% vacation bonus. * 15 days’ Christmas bonus (Aguinaldo). * Work modality: Hybrid. * A unique and inclusive cultural experience. * Opportunity to work with multidisciplinary teams. * Long-term growth. **If you want to be a key piece of the digital platform transforming Mexico, this position is for you. We want to meet you! Apply now!** Job type: Full-time, Indefinite term Salary: $12,000.00 – $13,700.00 per month Benefits: * Option for an indefinite-term contract * Remote work * Additional vacation days or paid leave Application question(s): * This position is hybrid in Mexico City – Anzures – Chapultepec. In which municipality/delegation do you live? * What is your highest completed level of education? * Just for reference, what is your Excel proficiency level? Have you had experience preparing reports and/or analyzing information? * Are you currently employed? * What was your current/last salary?