Job Summary: We are seeking talent for a Contact Center role with experience in customer service and sales to manage funeral services with empathy and logistical coordination. Key Highlights: 1. Empathetic customer service in reporting deaths 2. Supervision and documentation of funeral service logistics 3. Consultative sales of funeral assistance plans **Funeral Assistance Service Company, seeking your talent due to growth:** **Profile:** Minimum 1 year of experience in a Contact Center (customer service or sales). Desirable experience in: Healthcare sector, insurance, assistance, or funeral services. **Responsibilities:** **Customer Service:** Receiving death reports with high empathy and activating coordination protocols with providers and operators. **Logistics Supervision:** Tracking and documenting in the system the status of ongoing services (transfers, procedures, viewing rooms) until completion. **Consultative Sales:** Converting informational inquiries into closed sales of funeral assistance plans. **Work Location:** Col. Condesa (Chilpancingo Metro Station). **Schedule:** Monday to Sunday (Fixed Day Off). Afternoon shift (3 PM \- 11 PM) **We Offer:** $10,000 net monthly \+ Commissions \+ PL \+ Permanent contract Employment Type: Full-time Salary: $10,000\.00 per month Workplace: On-site employment