Job Summary: We are seeking a strategic and empathetic leader to lead the customer service strategy in the online casino industry, creating premium entertainment experiences. Key Highlights: 1. Lead customer service strategy in a high-growth industry 2. Create premium entertainment experiences 3. Growth opportunity within an expanding project **Casinos is hiring a Customer Service Representative in Cuauhtémoc – Cuauhtémoc, Ciudad de México** ----------------------------------------------------------------------------------------------- **Are you looking to lead customer service strategy in a high-growth industry?** In our Online Casino, we don’t just resolve queries—we create premium entertainment experiences. We’re looking for a leader with strategic vision, empathy, and the ability to guide their team toward operational excellence. ### **What are we looking for in our next leader?** * **Experience:** Minimum 6 months in Customer Service roles, financial services sales (credit cards/banking), or high-volume customer support. * **Industry Knowledge:** Familiarity with the **iGaming, Online Casino, and Betting** environment (mandatory). * **Tools:** Proficiency in CRM platforms and digital channel management (Chat, Email, WhatsApp). * **Languages:** Basic English (understanding of industry-specific technical terms). * **Key Skills:** Team leadership, assertive communication, decision-making under pressure, and results-oriented mindset. ### **Your Key Responsibilities:** * Supervise daily operations of the online customer support team. * Ensure compliance with service KPIs and response time targets. * Manage crises or special user cases on the platform. * Report directly to the project lead on metrics and areas for improvement. ### **Your Rewards (Value Proposition):** * **Monthly Salary:** $20,000 net. * **Statutory Benefits:** IMSS, INFONAVIT, vacation days, and year-end bonus from day one. * **Stable Schedule:** Monday to Saturday, 09:00 am to 05:00 pm (fixed Sunday rest). * **Work Location:** Corporate offices in **Cuauhtémoc Borough, CDMX**. * **Growth:** Opportunity to participate in an expanding project with direct visibility of results. **Desired Education Level:** High School Diploma **Desired Experience Level:** Mid-Level **Departmental Function:** Customer Support **Industry:** Gambling and Casinos **Skills:** * Customer service * Sales * CRM Management *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69ae4daa2e00002c00d5cd8e\&source\=indeed