Job Summary: You will be responsible for capturing and disseminating customer needs to transform them into internal requirements, ensuring their complete satisfaction. Key Points: 1. Retain and understand customer needs. 2. Create a customer support team. 3. Identify improvement opportunities and build communication channels. Dana is a global leader in supplying transmission systems, sealing solutions, and advanced thermal management technologies that enhance the efficiency and performance of vehicles with conventional and alternative power sources. We serve the three main markets: passenger cars, commercial trucks, and off-highway equipment, and through Dana we provide international original equipment manufacturers and the aftermarket parts segment with local service support and products they need from a network of nearly 100 engineering, manufacturing, and distribution centers. **Purpose of the Job** ------------------------- You will be responsible for capturing and disseminating customer needs through direct contact with each customer so that they are transformed into internal requirements, addressed with quality and timeliness, thereby achieving our customers’ complete satisfaction. **Job Responsibilities and Duties** ------------------------------------------- * Retain customers. * Identify the most valuable customers. * Understand what consumers need. * Address questions, complaints, and feedback. * Create a team to accompany customers. * Identify improvement opportunities. * Build valuable communication channels. We are a company governed by an equal opportunity policy and zero discrimination among employees or job candidates based on race, color, sex, age, nationality, religion, sexual orientation, gender identity, veteran status, disability level, or any other group protected under local, state, or federal law. Unsolicited Resumes from External Recruitment Agencies Please note that, per Dana’s policy, we do not accept unsolicited resumes from external recruitment agencies unless Dana has specifically engaged such agencies to search for candidates for a particular vacancy. If a recruitment agency, person, or entity submits an unsolicited resume, they acknowledge that Dana reserves the right to hire the corresponding candidate at its discretion without obligation to pay any fee to that entity, person, or recruitment agency submitting the original submission.