Job Summary: We are seeking a Customer Experience Advocate to provide customer support and follow-up, ensuring a positive experience across multiple communication channels. Key Highlights: 1. Customer-oriented and focused on internal collaboration 2. Order management, complaint handling, and incident tracking 3. Opportunities for development and continuous learning **Position:** Customer Experience Advocate (Advanced English / Intermediate French) **Work Modality:** Remote (Mexico) **Office Locations:** Guadalupe, Nuevo León \| Zapopan, Jalisco \| La Loma Tlalnepantla \| El Paraíso, Tijuana, Baja California **Schedule:** Monday to Friday, 8:00–17:00 hrs **Salary:** $21,600 gross monthly **Benefits:** Statutory benefits and above-standard benefits Job Description We are seeking a **Customer Experience Advocate**, customer-focused, responsible for providing customer support and follow-up across multiple communication channels, ensuring a positive experience in every interaction. This role involves managing orders, resolving customer requests, coordinating with internal teams, and ensuring compliance with established service-level agreements. The position is **remote**, with office attendance required only during the **onboarding phase** and occasionally for **administrative matters or training sessions**. Responsibilities * Customer support via telephone, email, chat, and other digital channels. * Processing and tracking orders, contract orders, warranties, and quotations. * Providing customers with information regarding pricing, shipping dates, and order status. * Tracking orders to ensure timely and accurate delivery per established service levels. * Managing returns and material authorizations. * Logging and resolving customer complaints or incidents. * Updating customer information in CRM systems. * Collaborating with various internal departments to ensure optimal customer experience. Requirements * Advanced English (mandatory). * Intermediate French. * Minimum **3 years’ experience in customer service, customer support, or after-sales support**. * Experience in order management or customer follow-up. * Proficiency in **Microsoft Office**. * Experience with **CRM (Salesforce or similar)** is desirable. * Excellent communication and customer service skills. * Ability to solve problems and manage multiple requests simultaneously. Desired Profile * Strong customer orientation. * Organized and detail-oriented. * Teamwork capability. * Proactive mindset with focus on continuous improvement. We Offer * **Remote work**. * **Statutory benefits and above-standard benefits**. * A collaborative, service-oriented work environment. * Opportunities for development and continuous learning. Salary: $21,500.00 per month Work Location: Remote employment