CRM Specialist

Description

Job Summary: CRM and Tools Analyst to optimize LATAM-wide technical support platforms at a leading Fintech. Key Highlights: 1. Join a leading Fintech in Latin America 2. Ensure operation and optimization of support tools 3. Lead conversations with global teams **\[A critical aspect** of this role is **proficiency in English**, as technical and follow-up meetings—as well as All\-hands/Town Hall meetings—are held with **global teams, requiring leadership in conversations** with diverse collaborators where English is the **primary language]** **About the Company** If you want to join the **Fintech** founded in 2015 that leads in delivering the **best customer service and experience** across Latin America by **revolutionizing** access to **credit opportunities and serving 9 million satisfied customers** in all countries where it operates, this opportunity is for you… **APPLY!** **About the Opportunity** The **CRM \& Tools Analyst** will be responsible for ensuring the correct operation and optimization of **support tools and technological platforms** used by various internal teams across **LATAM.** **How will you achieve this?** Key responsibilities include: * Providing operational support across 8 LATAM countries. * Ensuring functionality of technological platforms and tools such as CRM (e.g., Salesforce, HubSpot), ticketing systems (e.g., Zendesk), identity verification tools, messaging platforms, among others. * Managing permissions according to roles, departments, and responsibilities. * Training and ensuring effective adoption of tools by internal teams. * Ensuring compliance between platforms and permissions with data protection regulations. * Ensuring traceability and auditability in systems handling sensitive financial information. * Creating, maintaining, and optimizing relevant documentation: user manuals, CRM and platform configurations, operational workflows and processes, incident response protocols. **Requirements:** * **Must reside in the Valley of Mexico.** * Minimum Education: Bachelor’s degree/Engineering in Computer Science, Systems Engineering, or related field. * Experience: **\+3 years** administering CRM and technological tools supporting multiple teams. * Programming experience and/or knowledge **(Python)** * Experience in **fintech, SaaS, or technological platform** environments is a *Plus.* * **Intermediate English** *(will be validated during interview)* **\- Advanced English** is a *Plus.* **You are the person we’re looking for if...** * You have experience configuring, administering, maintaining, and integrating CRMs. * You possess an excellent service-oriented attitude and thrive in fast-growing environments. * You have operated across multiple LATAM countries \- *a plus.* * You are familiar with agile methodologies *(e.g., Scrum, PMP, etc.).* **What the company offers you** * Monthly compensation commensurate with experience and expertise. * **Bi-weekly** payments. * **Work schedule**: Monday to Friday, 9:00 AM \- 6:00 PM \| Rotating weekends \- Saturday and Sunday, aligned with service hours, including a 1-hour lunch break. * **Work arrangement:** **Hybrid.** 3 days in the office and the rest remotely. **Benefits exceeding statutory requirements and additional perks** * Monthly food vouchers worth $2,000\. * IMSS coverage and 100% employer contribution. **After probation period** * 20 vacation days starting from Year 1. * 50% vacation bonus. * 30-day Christmas bonus (Aguinaldo). * Savings fund: 13%. * Major Medical Expense Insurance. * Life insurance. * Annual travel benefit. * Annual physical fitness benefit. * Annual professional development benefit. * Home office equipment benefit. * Location: Near Paseo de la Reforma 222, Cuauhtémoc, Mexico City. * Free training. * Medium-term career growth. **If you want to be a key player in the company transforming LATAM, this position is for you. We want to meet you!** Employment type: Full-time, Indefinite term Salary: $30,000\.00 \- $35,000\.00 per month Benefits: * Study support * Employee discount * Discounts and preferential pricing * Company parking * Option for indefinite-term contract * Medical expense insurance * Life insurance * Remote work * Additional vacation days or paid leave * Food vouchers Application question(s): * This position follows a hybrid model—where do you live? * What is your highest completed level of education? * Just for our records—have you worked on CRM, Tools, etc.? If yes, how many years of experience do you have? * Which digital tools have you worked with? (e.g., Jira, Zendesk, ServiceNow, or similar) * What is your English proficiency level? And just for our records: have you conducted conversations or meetings with internal teams in English? (Conversational / Technical / Both) * Are you currently employed? * What is your current/last salary?