Job Summary: Responsible for analyzing, managing, and following up on customer claims to improve the bank’s customer experience and operational processes. Key Highlights: 1. Opportunity for professional growth within a global financial institution. 2. Collaborative environment that fosters professional development. 3. Contribute to enhancing customer experience and process quality. **Join a rapidly expanding global banking entity** Are you seeking an opportunity to grow professionally within a solid financial institution offering excellent benefits and long-term career prospects? This vacancy is for you. **What will be your role?** You will be responsible for analyzing, managing, and following up on customer claims, directly contributing to improving customer experience and the quality of the bank’s processes. You will work with data analysis tools and advanced Excel in a collaborative environment that supports your professional development. **We Offer** * Monthly salary plus **annual commission** * 40 days’ year-end bonus (aguinaldo) * 15 vacation days starting from the first year * Life insurance and major medical expense insurance * Preferential auto loan * Approximate Christmas bonus of $7,500 * Direct employment with the company * Administrative working hours ***Requirements*** * Bachelor’s degree in Business Administration, Economics, or related field * Experience in customer service, claims management, or process analysis * Advanced Excel skills (pivot tables, formulas, charts) * Intermediate English (reading and writing) * Analytical, proactive profile with strong communication skills Apply now and join an institution that values your talent, supports your growth, and offers stability and professional development. ***Teknei does not discriminate based on race, religion, sexual orientation, physical condition, health status, pregnancy, or HIV status. We are an inclusive company that values the talent of all our employees.*** Position Type: Full-time, Indefinite-term contract Salary: $13,000.00 per month Benefits: * Savings fund * Gym membership discount * Major medical expense insurance * Life insurance * Additional vacation days or paid leave Workplace: On-site employment