Job Summary: You will be responsible for analyzing, managing, and following up on customer claims, thereby enhancing their experience and improving the quality of the bank’s processes. Key Highlights: 1. Opportunity for professional growth within a solid financial institution. 2. You will work in a collaborative environment that fosters your professional development. 3. Join an institution that values your talent and drives your growth. **Join a global banking entity in expansion** Are you seeking an opportunity to grow professionally within a solid financial institution offering excellent benefits and long-term career prospects? This vacancy is for you. **What will be your role?** You will be responsible for analyzing, managing, and following up on customer claims, directly contributing to improving their experience and the quality of the bank’s processes. You will use data analysis tools and advanced Excel in a collaborative environment that fosters your professional development. **We Offer** * Monthly salary plus **annual commission** * 40 days’ year-end bonus (aguinaldo) * 15 vacation days starting from the first year * Life insurance and major medical expense insurance * Preferential auto loan * Approximate Christmas bonus of $7,500 * Direct employment contract with the company * Administrative working hours ***Requirements*** * Bachelor’s degree in Business Administration, Economics, or related field * Experience in customer service, claims management, or process analysis * Advanced Excel skills (pivot tables, formulas, charts) * Intermediate English (reading and writing) * Analytical, proactive profile with strong communication skills Apply now and join an institution that values your talent, supports your growth, and offers stability and professional development. ***Teknei does not discriminate based on race, religion, sexual orientation, physical condition, health status, pregnancy, or HIV status. We are an inclusive company that values the talent of all our employees.*** Employment Type: Full-time, Indefinite term Salary: $13,000.00 per month Benefits: * Savings fund * Gym discount * Major medical expense insurance * Life insurance * Additional vacation days or paid leave Work Location: On-site employment