Job Summary: Coordinate appointments, resolve inquiries, and provide accurate information about dental treatments, ensuring a satisfactory patient experience. Key Highlights: 1. Professional attention and follow-up for patients interested in dental services 2. Appointment coordination and resolution of inquiries 3. Job stability and opportunity for professional growth **Empleando Mexico is seeking a Call Center Agent in Cancún, Quintana Roo** --------------------------------------------------------------------- Provide professional attention and follow-up for patients interested in dental services, acting as the liaison between patients and clinics. Coordinate appointments, resolve inquiries, provide accurate information about treatments, and ensure a satisfactory patient experience. **Main Responsibilities:** * Answer incoming and outgoing calls from prospective and existing patients. * Provide clear information regarding treatments, costs, timelines, and procedures. * Coordinate and schedule appointments with affiliated dental clinics. * Conduct post-appointment follow-up to confirm patient satisfaction or reschedule if necessary. * Maintain up-to-date patient database records in the system. * Resolve inquiries with a professional and empathetic attitude. * Collaborate with the clinical team to ensure service availability and punctuality. * Meet established performance and quality indicators set by the department. * Availability to work rotating shifts or weekends (as required by the department). **Skills:** * Advanced English (spoken and written). * Excellent verbal and written communication skills in both languages. * Customer service orientation and empathy. * Organization and ability to track multiple appointments or tasks. * Teamwork. * Proficiency in computer tools: email, spreadsheets, CRM, chat platforms, etc. **We Offer:** * Job stability within an established company * Fixed salary * Opportunity for continued professional growth * Initial and ongoing training **Desired Education Level:** Upper Secondary Education **Desired Experience Level:** Mid-Level **Departmental Function:** Customer Service **Industry:** Call Centers / Telemarketing **Skills:** * Effective communication * Active listening * Customer service *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69c803fd350000380008a1f0\&source\=indeed*