Junior Customer Service Executive

Description

Job Summary: CAE Insurance is seeking a Junior Customer Service Executive to manage policyholder transactions, renewals, documentation, and claim follow-up, while delivering exceptional customer service. Key Highlights: 1. Customer service and client attention–focused role in the insurance industry. 2. Opportunity to participate in key processes such as policy renewals and claims handling. 3. Collaboration in advising clients on claims procedures. CAE Insurance is an insurance and surety brokerage firm focused on delivering outstanding customer service, as well as identifying our clients’ insurance and surety needs and opportunities. If you excel at providing exceptional customer service and meet the following requirements, don’t hesitate to apply! Position: Junior Customer Service Executive Location: Santa Fe, CDMX. Responsibilities: * Manage policyholder transactions (enrollments, cancellations, modifications). * Participate in renewal processes and proposal preparation. * Maintain up-to-date client documentation. * Follow up on reported claims or address any questions regarding claim procedures. * Advise clients on the claims process and insurer requirements. * Ensure optimal response times. Requirements: * Familiarity with insurers’ online portals. * One year of experience in similar roles (claims handling). * Intermediate Excel proficiency. Interested candidates should send their CV via WhatsApp to 5662263599. Employment Type: Full-time Salary: $14,000\.00 \- $15,000\.00 per month Benefits: * Gym membership discount * Company parking * Option for indefinite-term contract * Major medical expense insurance * Life insurance * Company-provided mobile phone * Grocery vouchers Workplace: On-site employment