**TRASINMEX S.A. DE C.V. is seeking a Quality and Customer Experience Analyst in Benito Juárez – Benito Juárez, Mexico City** ---------------------------------------------------------------------------------------------------------------------------------- At Grupo Andrade, we want to meet you! We are looking for a Quality and Customer Experience Analyst at Carracci Tower. If you are seeking a dynamic, innovative job in an attractive industry, this opportunity is for you. **Requirements:** * Minimum 2 years of experience in customer service * Knowledge of quality processes * Effective communication * Work quality * Adaptability * Customer service * Continuous improvement * Safety and compliance **Responsibilities:** * Handle and resolve customer requests via phone and digital channels. * Strictly adhere to quality standards in every interaction. * Record and document each case in the system with accurate information. * Manage follow-up on open cases until resolution. * Identify recurring contact cases and improvement opportunities. * Escalate critical or out-of-scope cases following the defined escalation matrix. * Comply with confidentiality policies and identity verification procedures. * Actively participate in quality calibrations and feedback sessions. **We offer:** Base salary of $12,000 Statutory benefits Schedule: Monday to Friday, 9 am to 6 pm; Saturday, 9 am to 2 pm If you meet the profile, please send your updated CV to \*with the name of the position you are interested in. **Desired education level:** Bachelor’s degree — completed **Desired experience level:** Mid-level **Departmental function:** Customer service **Industry:** Automotive **Skills:** * Customer service * Quality *This vacancy comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6967c7da4800004600427385\&source\=indeed*