Job Summary: Responsible for managing and tracking returns, investigating anomalies, and resolving warranty claims while interacting with customers. Key Responsibilities: 1. Tracking and managing returns and anomalies 2. Personal and telephone customer service 3. Ability to investigate and make decisions Customer Service – Returns Requirements Technical degree Strong communication skills, customer service orientation, decision-making ability, proactive attitude, and excellent customer interaction skills Responsibilities: Tracking returns (damaged goods, defective items, incorrect shipments, origin failures) Conducting investigations into anomalies (damage and picking/delivery errors) reported by customers via the Portal Issuing credit notes for returns, shortages, or defective materials Reporting resolutions regarding requested warranties or anomalies Providing in-person and/or telephone customer support We Offer Weekly salary payment Weekly food vouchers Statutory benefits Schedule: Monday to Friday, 7:00 AM to 5:00 PM; Saturday, 7:00 AM to 12:00 PM Interested candidates must submit their CV Located at Av. Eugenio A. Benavides 101, Col. Moisés Saenz, CP 66613, Apodaca Job Type: Full-time Salary: $2.00 - $3.00 per month Work Location: On-site employment