Account Executive / HR / Qro.

Description

Position Summary: Coordinate and efficiently manage payroll processes, serving as the primary point of contact with the client and ensuring adherence to agreed-upon terms. Key Highlights: 1. End-to-end management of payroll processes and customer service. 2. Key role in coordinating between clients and internal departments. 3. Strong emphasis on SLA compliance and customer satisfaction. ### **Account Executive – Payroll** **Location:** Querétaro, Av. 5 de Febrero (Torre Altius) **Work Modality:** Hybrid **Working Hours:** Monday to Friday, 9:00 AM to 6:00 PM **Salary:** $10,000 to $12,000 MXN monthly net, plus statutory benefits ### **Position Objective** Serve as the primary client contact, ensuring efficient payroll process management, delivering clear and timely support, and guaranteeing adherence to deadlines and agreed terms (SLAs). ### **Functions and Responsibilities** * Serve as the **primary client contact** * Receive, validate, and route information (e.g., payroll incidents, personnel movements) * Coordinate requests between clients and internal departments (HR, Payroll, IT) * Validate deliverables prior to sending them to the client * Track requests and ensure SLA compliance * Provide clear, timely, and empathetic support to clients and colleagues ### **Requirements** **Experience:** * Minimum 2 years in similar roles (payroll, customer service, account executive) **Specific Knowledge:** * Tax calculations * IMSS (Mexican Social Security Institute) * Settlements (Finiquitos) * Profit-sharing (PTU) * Annual salary adjustment **General Knowledge:** * Payroll and tax processes ### **Tools** * Intermediate-to-advanced Excel: * Filters * Pivot tables * Data validation ### **Skills** * Operational management and control * Time management and SLA compliance * Customer orientation * Problem analysis and resolution * Proactivity and continuous improvement * Attention to detail and handling of urgent matters ### **Competencies** * Working under pressure * Teamwork * Proactivity "The company does not discriminate based on race, religion, sexual orientation, physical condition, health status, pregnancy, or HIV status; we are an inclusive company that values the talent of all our employees."