Job Summary: We are seeking a Customer Service Executive to provide professional and timely support to customers, managing requests, contracts, and ensuring satisfaction. Key Highlights: 1. Opportunity for professional growth and development 2. Excellent work environment 3. Join a constantly evolving team We are a company dedicated to delivering IT solutions to our clients. We are currently seeking new talent to join our team. We invite you to participate in the hiring process to become part of our great team as: **Customer Service Executive.** **Requirements:** * Education: Completed Bachelor’s degree in **administrative fields** (**preferably certified**) * Experience: Minimum 2 years of verifiable customer service experience (**mandatory**). * Proficiency in Microsoft Office Suite (**intermediate\-advanced level**). * Knowledge of ERP systems (**desirable**). * Excellent oral and written communication skills. * General knowledge of billing processes and contract management **Soft skills:** * Service orientation * Empathy * Active listening * Analytical thinking * Responsibility * Resilience * Decision making * Commitment The department you will join is responsible for operating and improving the systems and processes that underpin the company’s services and products. Key responsibilities include: * Providing timely and professional support to internal and external customers, ensuring clear and effective communication. * Managing and tracking customer requests and contracts, guaranteeing personalized attention and fulfillment of commitments. * Ensuring customer satisfaction through efficient resolution of inquiries, courteous interaction, and delivery of accurate and timely information. * Guaranteeing satisfactory resolution of reported issues within established timeframes and according to quality standards. * Registering and tracking requests in ERP systems, applying knowledge of billing and administrative management processes. Work Location: * Miguel Hidalgo Borough; for reference, we are located 10 minutes from San Joaquín Metro Station. We offer you the opportunity to join a team with an excellent work environment where you can develop, grow, learn, and continuously evolve. There is a place for you. If you meet these requirements and are interested, please submit your CV through this channel—our Organizational Development team is waiting for you. Employment Type: Full-time Salary: $10,000\.00 \- $13,000\.00 per month Work Location: Hybrid remote, 11460, Dos Lagos, CDMX