Job Summary: We are seeking a Student Success Manager to accompany and guide students through academic procedures, ensuring their retention and academic success. Key Highlights: 1. Continuous student accompaniment and guidance. 2. Short-term professional growth opportunity. 3. Institutional scholarship and access to training courses. The **Da Vinci University**, in collaboration with **Educa Edtech Group**, aims primarily to democratize education by offering online university programs at affordable prices and European quality standards. Currently, our presence spans all of Mexico, Latin America, the USA, and Spain. For us, our employees and students are the most important. We invite you to join our team as a **Student Success Manager**. Your primary objective will be to **accompany and guide students through academic procedures**. **POSITION OBJECTIVE:** Provide continuous follow-up and support to students from enrollment through graduation or withdrawal, ensuring retention and reducing the dropout rate while delivering a positive university experience. **Academic Qualifications:** Bachelor’s degree in Psychology, Pedagogy, Business Administration, or Social Communication. **Specific Job Responsibilities:** * Student support via phone calls, chats, and emails. * Addressing, servicing, and referring student issues—including platform access, financial matters, academic concerns, and academic services. * Resolving problems using our portfolio of solutions to prevent dropout. * Accompanying students throughout their entire academic journey until graduation. * Generating follow-up reports for new enrollees, re-enrollees, and graduates. * Recording all interactions in our system and maintaining follow-up documentation. * Availability during scheduled hours in virtual offices. * Educational processes. * Current laws applicable to the academic field. * Proficiency in Microsoft Office suite. **Experience:** Minimum 1 year of experience in academic follow-up, administrative assistance, tutoring, or academic management. **Performance Metrics to Be Evaluated:** * Call volume, contact TC (Time to Contact), implementation of student solutions, and service quality. * Reduction of the dropout rate. * 80% student terminal efficiency rate. * Use of the system to categorize and track students. * Utilization of institutional tools. * Over 80% satisfaction score in the student quality survey. **Benefits You Will Receive:** * Monthly salary paid biweekly. * **Short-term growth opportunity.** * Free platform offering **courses and training** across various areas of interest. * **Institutional scholarship** to pursue undergraduate or specialized studies. * **Discounts at Arista Optics, cafeterias, and more.** * Central work location, just a few blocks from Metro Line 1 Chapultepec or Metro Line 7 Chapultepec. Employment Type: Full-time, Indefinite-term contract Salary: $12,000.00 – $13,000.00 per month Benefits: * Study support * Salary increases * Employee discounts * Discounts and preferential pricing * Option for an indefinite-term contract Employment Type: Full-time Salary: $12,000.00 – $13,000.00 per month Benefits: * Study support * Option for an indefinite-term contract Work Location: On-site employment