Position Summary: We are seeking a Collections Executive to manage client relationships, ensuring effective payment solutions and achieving collection targets. Key Highlights: 1. Experts in negotiation and helping others 2. Tactful resolution of objections and conflicts 3. Collaboration with legal and administrative teams ### **JOIN OUR TEAM AS A COLLECTIONS EXECUTIVE!** If you are an expert negotiator, enjoy helping others, and possess a professional attitude, this is your opportunity. We are looking for a **Collections Executive** to manage relationships with our clients, ensuring effective payment solutions and meeting established collection targets. **WHAT WILL YOU DO IN THIS ROLE?** * **Manage delinquent accounts**: You will contact clients with overdue payments and assist them in identifying viable payment options. * **Update data and follow up**: You will keep our systems current with information regarding payments, commitments, and agreements. * **Explain payment options**: You will clearly communicate payment terms, interest charges, and outstanding balances, ensuring clients fully understand their options. * **Meet collection targets**: You will work efficiently to achieve defined payment recovery goals. * **Resolve objections and conflicts**: You will handle difficult situations tactfully, seeking mutually beneficial solutions. * **Collaborate with other teams**: You will coordinate with legal and administrative departments when handling special agreements or legal proceedings. **WHAT DO YOU NEED FOR THIS ROLE?** * **Academic qualification**: Industrial Engineer, Administrator, Lawyer, or Accountant. * **Experience**: Minimum 6 months in telephone or in-person collections (preferably in the public sector). * **Knowledge**: Proficiency in collection systems, negotiation techniques, Excel (intermediate level), and current collection regulations. * **Valid driver’s license**: A valid license to drive both manual and automatic vehicles is mandatory. **WHAT DO WE OFFER?** * Gross monthly salary: $15,000 * Statutory benefits * Benefits exceeding statutory requirements * SGMM * Annual bonus * 50% vacation premium * Subsidized cafeteria Work schedule: Monday to Friday, 9:00 am to 7:00 pm Work location: Tlalnepantla de Baz, adjacent to Multiplaza Arboledas If you are passionate about problem solving, negotiating solutions, and wish to join a dynamic team, **we look forward to your application!** At our company, we do not request or require medical certificates confirming non-pregnancy or certificates regarding HIV status as part of the selection process or employment onboarding.