Job Summary: We are seeking a passionate Software Technical Support Analyst to join our Hasarian Tribe and keep innovation moving forward, impacting enterprise operations. Key Highlights: 1. You will impact the operational continuity of our clients. 2. Professional development in a company that invests in talent and innovation. 3. You will become part of a tribe where your effort is valued and celebrated. Are you passionate about technology and do you want your work to have a real impact on enterprise operations? At **Hasar México**, we are looking for a **Software Technical Support Analyst** to join our **Hasarian Tribe** and help us keep innovation moving. We are a company with presence across Latin America that digitally transforms logistics and distribution processes. Main Responsibilities * Remotely attend to and resolve user and client incidents. * Provide support for SQL Server, handheld devices, and remote desktops. * Document and track critical cases. * Collaborate closely with technical and commercial teams. Requirements * Education: Technical or TSU degree in Systems, Computing, or related field (what we value most are your skills—not just the diploma). * Minimum 1 year of experience in custom software technical support (experience managing a ticketing tool for incident logging and tracking is a plus). * Knowledge of SQL Server databases (mandatory—this will be your primary tool). * Customer orientation, teamwork, and service mindset. * **Availability to rotate shifts and work weekends and rotating rest days.** What We Offer * Gross salary: **$15,000 to $17,000**, depending on experience. * Statutory benefits from day one. * **Continuous training** and career development plan. * **Collaborative and human-centered environment**: you’ll be part of a family that supports your growth. * Job stability within a technology-sector company experiencing expansion. Why Join Hasar? Here, you won’t just resolve incidents—you’ll: Impact the operational continuity of our clients. Develop professionally in a company that invests in **talent and innovation**. Become part of a **tribe where your effort is valued and celebrated**. At **Grupo Hasar**, we do not discriminate among employees or candidates based on gender, sexual orientation, age, social status, religion, nationality, disability, ethnic origin, or any other grounds for discrimination. Employment Type: Full-time Salary: $15,000.00 – $17,000.00 per month Application Question(s): * Do you have availability to rotate shifts and work weekends? * How many years of experience do you have providing custom software technical support? Work Location: Hybrid remote, 11560, Colonia Polanco, CDMX