CUSTOMER SUPPORT ASSISTANT AZCAPOTZALCO

Description

Job Summary: Estafeta is seeking a Commercial Representative to deliver exceptional customer service and ensure effective communication regarding shipping and logistics services. Key Highlights: 1. Opportunity to maximize your capabilities 2. Be part of a dynamic logistics team 3. Contribute to the success of a committed organization Commercial Representative City: FEDERAL DISTRICT Publication Date: Apr 7, 2026 Schedule: Mon\-Fri 9:00 AM \- 6:00 PM and Sat 9:00 AM \- 2:00 PM Description: **About the Company** At **Estafeta**, we value talent, diversity, and inclusion as pillars of our success. With over 40 years of leadership in logistics across Mexico, we proudly offer innovative solutions that connect people and businesses. Join us and "estafétalo"! **Location**: Azcapotzalco, CDMX. **About the Position** **Position Objective** * Deliver exceptional customer service, ensuring effective and proactive communication regarding Estafeta network's shipping, pickup, and logistics services. **Requirements** * Minimum education required: Completed high school or ongoing/truncated bachelor's degree. * Minimum 6 months of experience in operational roles related to customer service, preferably in warehouses or distribution centers. * Basic proficiency in Microsoft Outlook, Excel, and Teams. * Advanced customer service skills. **Job Functions or Activities** * Resolve inquiries and provide solutions related to pickups and deliveries. * Monitor shipment status in the system and support coordination of timely deliveries. * Perform loading, unloading, and stacking activities for packages in assigned areas, ensuring proper organization according to safety and operational standards. * Enter sender and recipient data into the system to generate shipping labels. * Prepare Excel reports with accurate information on delivery status and progress. **What We Offer You** * Bonuses exceeding statutory requirements. * Life insurance. * Grocery vouchers with an additional 10%. * Monthly performance bonus of an additional 25%. **Why Join Estafeta?** At Estafeta, you will be part of a dynamic team and have the opportunity to tackle challenges that allow you to maximize your capabilities, contributing to the success of an organization committed to quality and innovation. Apply today to join the Red Force!