**Job Objective** Ensure the proper operation and maintenance of the equipment and services provided by the company, delivering timely and high-quality customer support—both remotely and in person—to guarantee customer satisfaction and operational continuity of systems. **Job Responsibilities** * Provide support and follow-up with Service Engineers on tickets submitted by customers via the help desk for services and consumables supply. * Track and inspect equipment under warranty and/or repaired equipment. * Administer and inspect customer and organizational equipment through the service platform. * Perform remote configuration whenever possible. * Install and update software. * Monitor rented equipment via platform and manage responses to faults detected through this channel. * Close incidents and monitor MO and consumables KPIs stipulated in contracts. * Generate reports, meeting minutes, and summaries. * Manage Emergency Services: Respond immediately to technical emergencies, prioritizing continuity of customer services. **Skills and Personal Qualities** * Technical problem-solving. * Effective communication. * Customer orientation. * Time management and prioritization. **Job Requirements** Academic Background: Bachelor’s degree in Electronics Engineering, Mechatronics, Computer Systems, or related field. **Experience:** Minimum 2 years in similar roles involving technical maintenance and support. Technical Knowledge: * Proficiency in service management platforms. * Knowledge of equipment diagnostics and repair. * Fundamentals of customer service and handling urgent situations. **Competencies:** * Problem solving. * Effective communication. * Working under pressure. * Organization and planning. Employment Type: Full-time, Indefinite-term contract Salary: $15,000.00 – $25,000.00 per month Benefits: * Life insurance * Company-provided mobile phone * Complimentary uniforms * Grocery vouchers Work Location: On-site employment