Job Summary: We are seeking a Workshop Manager / Service Advisor to supervise the team, ensure process execution, and guarantee customer satisfaction in the service area. Key Highlights: 1. Manages the technical team and ensures the quality of automotive service. 2. Customer service to explain procedures and verify satisfaction. 3. Support in service operations, inventory management, and administrative control. **Location:** Chevrolet Zitácuaro **Department:** Service **Employment Type:** Full-time **Job Description** We are looking for a **Workshop Manager**, who will additionally serve as a **Professional Service Advisor**, providing support across various operational activities within the department. The objective of this position is to ensure proper execution of service processes, guarantee customer satisfaction, and maintain efficient control over workshop operations in accordance with brand-established standards. **Responsibilities** **Workshop Management:** * Supervise, coordinate, and monitor the performance of the technical team. * Assign work orders based on capabilities and operational workload. * Verify diagnostics, repairs, execution times, and quality tests. * Ensure compliance with safety, order, cleanliness, and proper tool usage standards. **Customer Service and Support:** * Receive vehicles, generate repair orders, and explain procedures to customers. * Continuously track the status of each vehicle. * Clearly and professionally communicate costs, timelines, and work performed. * Deliver vehicles and confirm full customer satisfaction. **Service Department Operations:** * Data entry into DMS/CRM systems and report generation. * Support in parts inventory management and administrative control of work orders. * Adhere to brand- and dealership-established guidelines, processes, and metrics. **Requirements** * Minimum of 1 **year** of experience in automotive workshops or service departments. * Technical automotive knowledge (diagnostics, repairs, and safety regulations). * Proficiency in administrative or management systems. * Customer orientation, effective communication, and leadership skills. * Organization, proactivity, and results-oriented mindset. **We Offer** * Competitive salary commensurate with experience. * Statutory benefits. * Continuous training. * Job stability and a professional work environment. Employment Type: Full-time, Indefinite-term Salary: $9,720\.00 \- $16,000\.00 per month Benefits: * Option for indefinite-term contract * Life insurance Work Location: On-site employment