Job Summary: We are seeking a Support Engineer passionate about mining technology to lead implementations, resolve technical issues, and train customers on digital reality solutions. Key Highlights: 1. Lead the installation and configuration of hardware and software at mining sites. 2. Serve as the technical escalation point for networks, Linux, and databases. 3. Work with cutting-edge technologies for the autonomous industry. **Support Engineer** **Location:** Hermosillo, Sonora At **Hexagon**, a global leader in digital reality solutions, we seek a professional passionate about technology applied to mining. You will be responsible for ensuring the technical success of our deployments, guaranteeing that our sensor, software, and autonomy solutions transform efficiency and safety in the mining sector. ### **What Will You Do With Us?** * **Active Implementation:** Lead the installation, configuration, and commissioning of complex hardware and software at mining sites. * **Problem Resolution:** Serve as the technical escalation point for networks, Linux, databases, and field devices. * **Technical Consulting:** Customize systems via *scripting* and ensure data integration through APIs. * **Training:** Train customer operators and technical staff to maximize the value of the technology. * **Project Management:** Collaborate with Project Managers to meet timelines and budgets while maintaining high documentation standards. ### **What Are We Looking For?** * **Education:** Bachelor’s degree in Computer Engineering, Mining Engineering, Electrical Engineering, Electronics Engineering, or related fields. * **Experience:** 3+ years in mining technology, software engineering, or advanced technical support roles. * **Technical Proficiency:** + Administration of **Linux/Unix** (especially Ubuntu) and **Scripting**. + Experience working in processing plants (mandatory) + Databases: **PostgreSQL, SQLite, SQL Server**. + Solid networking fundamentals (IP, routing, wireless networks). + Mining knowledge * **Languages:** Fluent English (mandatory). * **Mobility:** Availability for frequent travel to mines (domestic and international), valid driver’s license, and valid passport. ### **Your Soft Skills:** * Strong communication skills and ability to build customer relationships. * Disciplined documentation practices and efficient time management. * Proactive focus on safety (SSO) and continuous improvement. ### **Why Join Hexagon?** You will become part of an innovative company that values equal opportunity and diversity, working with cutting-edge technologies that are shaping the future of the autonomous industry.