Position Summary: Supervise and control the operations of the Monitoring Center, managing personnel and GPS monitoring processes to ensure timely response to critical events. Key Highlights: 1. Team leadership and coordination. 2. Participation in technological projects related to security and logistics. 3. Dynamic and collaborative work environment. MONITORING DEPARTMENT HEAD **Convenient Business Solutions S. de R.L. de C.V. (SEC)** **Satellite Protection and Logistics (PLSAT)** Invites professionals interested in joining our team for the position of: MONITORING DEPARTMENT HEAD Position Objective Supervise and control the Monitoring Center’s operations in real time, ensuring proper functioning of GPS monitoring processes, effective response to critical events, and efficient coordination of operational staff. JOB DESCRIPTION MONITORING DEPARTMENT HEAD… MAIN RESPONSIBILITIES * Supervision of monitoring operators and operational control of the monitoring center. * Supervision and response to critical events. * Evaluation of operational records and staff performance. * Supervision of call quality. * Coordination with vehicle operators and clients. * Control and updating of operational databases. * Creation and management of geofences and catalogs on the platform. * Generation of operational reports and client reports. * Logistical coordination of routes and vehicle tracking. * Management of incidents and non-conformities within the department. * Supervision of operational communication via internal messaging systems. * JOB DESCRIPTION MONITORING DEPARTMENT HEAD… REQUIREMENTS * **Bachelor’s degree in Logistics or a related field.** * Experience in GPS monitoring, security, or control centers. * Experience operating vehicle tracking platforms. * Proficiency in computer tools and Microsoft Office suite. * Analytical ability and decision-making under pressure. * Leadership and team coordination skills. * Effective communication and results orientation. * JOB DESCRIPTION MONITORING DEPARTMENT HEAD… KEY SKILLS * Attention to detail * Emergency response capability * Proactivity and problem-solving * Teamwork * Strong commitment to security and operations WE OFFER * Statutory benefits * Complimentary uniforms * Professional growth opportunities * Continuous training * Dynamic and collaborative work environment * Participation in technological projects related to security and logistics Employment type: Full-time Salary: $8,080.41 – $12,516.74 per month Benefits: * Salary increases * Employee discounts * Company parking * Option for indefinite-term contract * Cafeteria service * Company-provided mobile phone * Complimentary uniforms Work location: On-site employment