Job Summary: This role seeks an expert automotive technician skilled in diagnostics and resolution of complex faults, with a focus on customer satisfaction and internal technical support. Key Highlights: 1. Expert in automotive diagnostics and resolution of complex faults 2. Technical mentoring and support for service advisors and workshop staff 3. Knowledge multiplier and technical trainer **General Objective:** Accurately perform diagnostics on the first attempt, and accompany the Service Advisor during vehicle reception for complex faults, extracting maximum information about the vehicle’s fault through dialogue with the customer. **Education Level:** Automotive Technical Degree. **Knowledge:** Proficiency in manual and specialized workshop tools; proficiency in computer equipment and computer-based diagnostic tools; use of all relevant systems (ElsaPro, DISS, ETKA, etc.); occupational safety and hygiene measures. **Experience:** Minimum 2 years’ experience at dealerships, with verifiable specialization or certification. **Expected Behaviors:** Capable of performing a variety of tasks, especially those requiring precision. Strives for perfection and dislikes making errors. Effective due to systematic orientation, ability to identify and analyze facts and data. Solves problems methodically and logically. Possesses strong listening skills and high empathy. Empathetic style leads to tolerance toward others, willingness to respect others’ ideas and opinions. **Main Responsibilities:** 1\. Customer Satisfaction 1\.1 Ensure rapid and compliant resolution aligned with Volkswagen’s technical problem-solving requirements for its Dealer Network. 1\.2 Prevent repeat repairs and vehicle immobilization by issuing accurate diagnostics and processing required parts orders for repairs. 1\.3 Provide consultative support to service advisors, workshop supervisors, and technical staff in resolving difficult technical issues. 1\.4 Serve as the liaison between the workshop and the end customer, ensuring clear understanding of customer needs and precise execution by the workshop. 1\.5 Serve as the liaison between the workshop and the customer, ensuring repairs performed are clearly understood by the customer. 1\.6 Act as a knowledge multiplier for training or courses provided by VWM to Dealer Network personnel, sharing acquired knowledge with fellow service technicians, diagnosticians, or similar roles. **2\. Organization and Communication** 2\.1 Support service advisors in gathering customer information enabling correct diagnostics and order issuance in technical problem cases. 2\.2 Support the workshop supervisor in resolving technical problems, as needed. 2\.3 Responsible for internal technical training on technical matters, ensuring advancement and application of knowledge. 2\.4 Transfer knowledge and experience to technical staff during repairs (internal technical support). **Main Responsibilities:** 2\.5 Participate in technical seminars and/or courses related to their specialty and new Volkswagen products offered by Volkswagen Academy to Dealer Network personnel, maintaining advanced and up-to-date technical competence. 2\.6 Act as the active point of contact between the dealership and Volkswagen Academy. Additionally, maintain extensive contact with specialized service technicians, technical training centers, and their workshop team. 2\.7 Ensure superior work quality through clear technical procedures in the workshop where involved. 2\.8 Utilize all existing systems and resources to achieve successful first-time repairs. 2\.9 Conduct success verification after difficult repair situations. Employment Type: Full-time, Indefinite-term Salary: $1\.00 \- $2\.00 per month Benefits: * Savings fund * Complimentary uniforms * Grocery vouchers Experience: * two: 2 years (Mandatory) Work Location: On-site employment