Job Summary: Responsible for ensuring customer satisfaction and accurate communication with production, guaranteeing timely and reliable deliveries. Key Highlights: 1. Central role in customer satisfaction and supply chain. 2. Opportunity for leadership and continuous process improvement. 3. Active participation in Quality and Environmental Management Systems. Summary Responsible for ensuring that customer requirements are met and that delivery information to the customer is reliable and communicated accurately and promptly to the production area. Job Responsibilities * Responsible for addressing any issues received regarding customer service or delivery. * Generates daily shipping plans. * Monitors all customer portals for demands or requirements. * Ensures adequate container supply through weekly inventory checks. * Supervises shipping activities and loader/receiver activities. * Adheres to all company policies, procedures, and instructions. * The incumbent is responsible for awareness, understanding, specific responsibilities, and implementation of the Environmental Management System (EMS) as defined in CEVPL.00005 EMS policy. * Proposes ideas and assists the supervisor in the continuous improvement process. * Attends to customers for both standard and special requirements. * Actively participates in the implementation and development of Quality and Environmental Management System activities to achieve objectives of both systems, as well as understanding of these policies. * Supports the plan to improve and maintain the Quality Management System. * Assists in actions to respond to and resolve customer issues related to customer service. * Immediately informs the immediate supervisor if an activity may impact the customer-related process timeline or delivery activities and requires additional support or resources beyond their scope. * Attends to customers for both standard and special requirements related to the customer service process. * Tracks corrective action plans established to resolve any issues related to customer satisfaction. * Drives continuous improvement of processes and costs to maintain profitability and competitiveness. * Reviews specific customer requirements and ensures they are fulfilled on time and as specified. * Actively participates in new project meetings. * Performs additional tasks assigned by the Manager involving improvement of customer service process outcomes. Job Requirements * Bachelor’s Degree/Engineering. * 2–3 years of related experience in customer service activities; manufacturing experience preferred, especially in similar high-velocity environments. * Ability to work collaboratively in a team with strong customer focus, sense of ownership, and proven coordination experience. * Skills in planning, organization, and time management. * Interpersonal communication skills (both verbal and written). * Proficiency in database applications and management systems, specifically Microsoft Office. * Capable of working independently, prioritizing tasks with minimal supervision. * Strong analytical skills to solve problems and improve processes. * Enthusiasm for challenges and prior initiative-taking. * Demonstrated ability to provide external and internal customer service. * Ability to manage multiple projects simultaneously. * Leadership and continuous improvement skills. * Basic knowledge of IATF16949 and ISO14000. * English language proficiency (Intermediate)